I have an estudio 352 that won't print. I can ping it and get on the web interface. When I send a print job to it, it clears the print que but nothing prints and there are no errors.

Here is a reset procedure for when you can ping but not print.

https://www.manualslib.com/manual/548952/Ibm-Infoprint-6500-V05.html?page=439

Try to unistall your printer from your computer download drivers again for your printer and install it again.It's you printer driver error.

Hello,

This is a common problem with Windows machines. If a print job gets corrupted in the print que it will stop and block all other jobs from printing. It will also block the job from being deleted normally. You have to stop the print que service and then delete the print jobs from the que. Here is a link to a full article that shows how to stop the que, delete the print jobs and restart the que to restore printing.

http://www.ccl-la.com/blog/index.php/how-to-delete-print-jobs-that-are-stuck-in-your-print-queue/

if you can not clear the print job from the computer. and you used the computer to send commands then you must change the software for the printer, i mean remove the drivers and re-install them.

Please try this approach instead:

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.

I hope this information has been helpful.

This is usually caused by data within the print job. Microsoft Office sends paper size and job data with each job. Clear all print jobs in the computer sending the job.(Start/Printers/double click the canon printer and delete all jobs in the print que. Clear the Canon by off/on. Open a program and print a standard letter size document to test. This can be corrected by going to the page/document setup choices under "File" or the Ball in MS Office. Usually this is set to A4 or Bypass by mistake within the application.
Thanks

Does it show "Printing" or "Spooling" in the job queue window?

Open the Job queue window, then highlight and cancel the print job. Send a small print job to the printer and make sure that the PC and the printer are communicating.

If the failure re-occurs, then clear the queue again and close it and restart i=the queue.

Don

Using arp command (UNIX)
From UNIX you can use the arp command to assign the IP address to the network interface card.
Perform the following procedure:
1. Turn off the print controller and the main body printer.
2. Log in as superuser on a host on the same subnet as the network interface card. However, if
the server resides on another subnet, complete this procedure to store the IP address in the
network interface card.
3. Find the MAC address of the network interface card. The address is printed on the Status Page
each time you turn on the print controller and the main body printer.
4. Edit the hosts file (usually /etc/hosts) or use NIS or DIS to add IP address and node name of
the network interface card. See the network administrator for the IP address. For example, a
network interface card with a name of printfast and an IP address of 192.9.200.200 has the
entry:
192.9.200.200 printfast
5. Add an entry to the arp cache for IP address and Mac address of the network interface card,
as:
arp -s 192.9.200.200 0:40:c8:0:0:ff
RS6000 (AIX) requires the ether option after arp -s. For example:
arp -s ether 192.9.200.200 0:40:c8:0:0:ff
6. Check the print controller and the main body printer to see that the network interface card is connected
to the network. Turn on the print controller and the main body printer.
7. Send a ping command to the network interface card to verify it is running on the network, as
for example:
ping 192.9.200.200 or ping printfast
The network interface card will not respond to this ping command but it will read its IP address
from the packets.
8. Turn off the print controller and the main body printer and back on again and then send the
ping command again to verify that the network interface card obtained its IP address. A confirmation
message displays as:
192.9.200.200 is alive
9. Remove the entry from the arp cache using the following command. Specify the network
interface card either by its IP address or by its name, for example:
arp -d printfast
Konica Network Interface Card INSTRUCTION MANUAL 2-5
Chapter 2 Setting Up the Network Interface Card
Using MAP
By using MAP (Management Access Program) included the CD-ROM that comes with the network
interface card, you can automatically identify the network interface card on the network and set it up
for TCP/IP by using Web Utilities. To use this method to assign the IP address to the network interface
card, the following procedure should be performed on computers in advance:
• TCP/IP correctly configured
• IPX/SPX-compatible protocol installed
• MAP installed and MAP setup correctly executed
About how to set up TCP/IP and how to install IPX/SPX-compatible protocol, refer to Windows Help
menus for example. For MAP, refer to “Using MAP (Management Access Program)” in this chapter.
To change an IP address already assigned to a network interface card, you can not use the
arp command. Use Web Utilities instead. These methods also allow you to set up subnet
mask and default gateway, etc.
Using NIManage
Refer to “Chapter 7 AppleTalk Configuration”.

Accessing Web Utilities
The network interface card is provided with an HTTP server having Web Utilities. By accessing this server,
you can change settings of the printing system. There are two ways to access Web Utilities, through a Web
Browser, either through Netscape Navigator, version 4.x or greater or through Internet Explorer, version 4.x
or greater.
• Use MAP to have the network interface card on the networks identified automatically, thereby accessing
Web Utilities.
• Use a Web Browser to type the IP address assigned to the network interface card, and thereby access
the Web Utilities. For example:
http://192.168.0.128/
If you designate the proxy setting in your Web Browser you cannot access the Web Utilities.
For more information see your network adminisrator.
Chapter 2 Setting Up the Network Interface Card
2-6 Konica Network Interface Card INSTRUCTION MANUAL

Using MAP (Management Access Program)
A utility called MAP is provided on the CD-ROM that comes with the network interface card.
This program automatically identifies the network interface cards on the networks and lists them on Web
Browser screen. From this Web Browser list you can select a network interface card to change its settings
and control Web Utilities.

Once you've pinged it and browsed the RUI (Remote User Interface) as you have there is connectivity, try and delete the driver and reinstall a new driver sourced from somewhere else. Make sure it's not the software you're printing from ie word, excel see if it happens from other programs. Good luck.

sounds like your printer queue is clogged..it will need to be completely cleared.