Question about HP Printers & Copiers

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I HAVE A D135 HP ALL IN ONE PRINTER. IT WILL PRINT FROM THE COMPUTER, BUT NOT COPY ANYTHING. SAYS THERE IS A SCANNER FAILURE. TELLS ME TO TURN IT OFF AND RESTART IT AGAIN. BUT THAT DOESN'T MAKE IT WORK THE ERROR MESSAGE REPEATS ITSELF. CAN THIS BE FIXED IN SOME WAY?

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  • JOTAXES Jul 14, 2008

    I WILL TRY IT OUT, TO REINSTALL THE SOFTWARE

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Please unplug the power adapter from the printer wait for 10 mintes and then plug it back to scan if this fails then unplug the usb cable and reinstall the drivers of the printer.....and then try to scan




Good luck....

Posted on Jul 14, 2008

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Hi,

It would seem that your PC is not communicating properly with all the sub system of the all in one. It would then be necessary to uninstall completely all the functions/drivers of the D135 either/and in Add/Remove (Control Panel) and/or in your Printer & Faxes. Thereafter reboot without the D315 connected to the USB. Reinstall but temporarily disable your antivirus and firewall while doing so. Follow on screen instructions. At a certain point wou will be prompted to connect the printer and power it on. You may gain be ask to reboot. Once everything checks out, re-enable your antivirus and firewall.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Jul 14, 2008

  • Louie  Role
    Louie Role Jul 14, 2008

    This is of course assuming no hardware issue.

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It may not cost effective to repair

Posted on Jul 14, 2008

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Reinstall the printer software and drivers.

Posted on Jul 14, 2008

  • Legin Varghese
    Legin Varghese Jul 14, 2008

    OK..

    Clean the scanner head and glass

    Removing the scanner glass

    General
    The Automatic Document Feeder (ADF) will need to be removed before the glass can be removed. You will also need a T10 Torx head driver approximately 6" long. Driver handles that accept removable bits may be too large in diameter for this particular job.

    Removing the automatic document Feeder (ADF)
    1. Hinge the ADF upward as if you are going to manually scan a document.
    2. In the hinge area there is two black pull latches. Pull them up and lift the ADF straight up to remove it. Some side-to-side rocking may be necessary before it will disengage.

    Removing the Scanner Glass
    1. Remove the four T10 Torx head screws around the perimeter of glass, i.e. two in the ADF hinge area and one on the right and left.
    2. Remove the Control Panel overlay. It pries off.
    3. Open the printer as if you are going to access the cartridges and disengage the support legs. Two latches at the base of each leg must be pried outward with a slot style screwdriver to disconnect them. The scanner assembly will now "flop" freely, so steady it while removing the four screws on the underside.

    Note: The screw in the front is hidden under the piece that you grasp to gain cartridge access. Two latches must be released to remove it. The screw can now be seen using a flashlight but may be obscured by some wires.


    Clean the underside of the glass, giving particular attention to the white strip. Then clean the scanner bulb (gently, its thin glass) and the mirror(s) with a cotton swab sparingly moistened with Windex or a similar cleaner.

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1. Check scanner light by trying to make a copy.
Caution: do not look directly in the light
3. Perform a power cycly
* Unplug the power cord from the product while its still on
* Plug the power cord back again after 30 seconds
4. Perform a semi-full reset
* Unplug the power cord from the product while its still on
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5 If you still have the problem replace your printer

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Solution five: Reset the product

Step one: Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.

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