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You have Vista this is the problem- there may be a driver issue here take a look at http://www.google.co.uk/url?sa=t&ct=res&cd=3&url=http%3A%2F%2Fwww.opendrivers.com%2Fcategorycompany%2F1405%2F129%2Fmultifunction-canon-free-driver-download.html&ei=DvyBSL7IOZ3uQo-KpLYN&usg=AFQjCNExG7VOz91yswKZfouV8puBHufbKQ&sig2=gL2G5p7ndcDLosNQmPsh4w
Since making my query post my husband seems to have solved the problem. I first tried the solution offered here for another printer model (remove then replace actual print head unit with the cartridges intact) but that didn't help. So my husband put a small amount of WD40 (also known as CRC) on the slide bar that the print head moves along. That seems to have freed everything up.
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