Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

3 Answers

Brushbar not spinning

I removed soleplate and cleaned off everything on bristles. Checked belt it is still in place. But brushbar is still not spinning I did tilt the handle backwards to get brushbar moving. The vaccuum is running but no movement. dc 17 brushbar not rotating. cleaned it like the manual suggests. visual belt is intact.

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  • tinahfnp Aug 14, 2008

    Dyson DC17 brand dmmm new. I sucked up a sock. It was easily removed but now the beater bar won;t spin Belt looks fine.

  • Anonymous Aug 23, 2008

    Removed the brush bar cleaned and replaced. Bar still not rotating, belt looks intact.

  • Anonymous Oct 21, 2008

    The bar is clean . Belt works. I can still use the vacuum just fine if I use the attatchments.

  • tinahfnp May 11, 2010

    I have thought a reset would make sense! Off to take it apart again. Will post if this solved the sock mystery. I also read somewhere is another fixit type site that these machine have a plastic cog wheel that runs the beater brush belt and people have replaced that also. But mine sounds like that motor is not on let alone engaging. Thanks for the thought!

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Well dummy me. I called Dyson. There is an on/off switch RIGHT NEXT TO THE MAIN ON OFF for JUST the beater bar. Itis not highlighted in the manual and I never even looked at the front of the machine! Pressing did reactivate beater bar after the auto shut off caused by the sock! HOWEVER I am keeping the more complicated clutch instructions, just in case. Thanks!

Posted on Oct 01, 2008

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Hi.

Im not familiar with this model as its not available in the UK but reading the spec it says that it has seperate motor for the brush roller if this is the case it should have A reset button concealed somewhere which pops out if the motor goes under to much stress EG when you catch fringes of carpet or sock.

I have looked on Dyson website but there is no mention of A reset if brush wont spin but they do say remove soleplate & remove hair or any debris that could obstruct brush roller then press brush roller on/off switch to reset then it states if this didnt work contact them.

After reading that I would be inclined to think if there is A reset or thermal fuse it is inside the machine directly near the brush roller motor.

http://dysonmanuals.llc.nu/

Posted on Aug 17, 2008

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Removve the soleplate and look for the black cover for the belt. You will need a T15 torx bit to undo the 2 screws that you see. Find the suction tube that looks like a u shape and remove it. There is a hole in the housing under it that you need to insert a long extension with the T15 torx bit on to remove a hidden screw that is under the hole. That makes three screws that have to be removed.
Next you need to remove the knob for adjusting between carpet and hard floor. This is hard to remove so be very careful that you don't break it. Now work the brush very carefully so you can get the belt off. Remove the brush/roller assembly now. OK very carefully work the belt housing our of it's position in the brush housing. You will have to get the belt off of the motor to do this. Do it at the sametime you are removing the belt housing. Now that it's out you see that there are 2 belts. On one end there are 2 T10 torx screws that you need to remove to take the end plate off of the housing. When that is off you will see a clutch system that can get out of alignment. Very carefully put the clutch in alignment. Put it back together in reverse order. Take your time and it will take you about 2 to 3 hours. I fixed mine tonight and it works fine now.

Posted on Oct 01, 2008

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chrispurs1
  • 372 Answers

SOURCE: Brushbar not spinning

Hi.
If your Dc14 is all floors it will have A clutch fitted this is easy to determine just stand in front of your machine look down at the left hand side there will be a coloured knob on the side e.g. blue.yellow,green,purple this will have a pointer on it which when you pull handle back to vacuum must move to drive position you can rotate it by hand if it is stuck in park position ,
If there is no belts broken the brushes will now turn.
If they don’t the chances are one of the 2 belts have snapped.
You will then need Manuals to help you repair the problem.

Go to this site for more infomation.
http://dysonmanuals.llc.nu/

Chris..

Posted on Feb 12, 2008

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Has suction, but why isn't it picking up?


Good evening Amy

You can see the full manual for the DC14 here
https://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/dc14_opmanual_usa2007%20pdf.pdf The troubleshooting section addresses this problem on several fronts, though the executive summary boils down to:
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  2. Make sure that all of those bends and junctions are fully snapped into place (this has been the one that gets me the most with my DC-07 after I clean it)
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Hi Roger, it's Jack at Dyson.

It would be very unusual for DC27's brush bar to need replacing in normal use. With the vacuum turned off and unplugged, turn the machine over and run a flat edge (such as the edge of a business card) across the opening of the soleplate. As long as the bristle tufts make contact with the edge of the card, the brush bar will still work effectively.

It's also worth removing any threads, hair or other debris from the brush bar to ensure it's working effectively, as shown in the illustration below. Please note it's not necessary to remove the brush bar to clean it.

If you still feel the brush bar needs replacing, our experts are best placed to offer further advice. You can reach them directly by calling on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).


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Hi I agree with the first 2 solutions above but not the 3rd one.
If you have suction coming through the hose when the machine is in upright position then the u bend has nothing to do with this problem.

Right so ... The belt snapped.

The answer to you question is "why did the belt snap" its true that it could just be old age but its more likely to have been caused by a foreign object being sooked up.

How the belt/brushbar/motor interact

Your belt simply connects the motor to the brushbar know as Direct Drive. If an object get inside the space between the motor and the brushbar or if it can jam the brushbar then this will cause the rubber to burn. The motor will keep spinning and the belt wont be able to so will snap.

So its easy to see that the belt has snapped and people just think "'oh the belt has snapped"

You might wonder where im coming from here.

Anyway because the brushbar got jammed it may also have been buckled slighty either as a result of the foreign object causing it to stop suddenly from spinning at high speed or/and the result of the heat build up.

The rattling noise you now find your Dyson making is more than likely because your brushbar is buckled and when it spins the bristles are hitting the housing unit.

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I have a Dyson DC14 Full Kit. We just got new thick carpet and the vacuum is very hard to push and leave deep indents in the carpet. Also the dial that goes from carpet to bare floors seems to make no...


Hello,

This sounds like your roller brush has stopped spinning for some reason. Turn the machine upside down when set to carpeting, and make sure the handle of the vacuum is down, as if you were in the vacuum posistion, and not up like the handle is when you're storing it.

Is your brush roller spinning? If it's not, there are two kinds of agitator brushes on the Dyson DC14, each has it's own troubleshooting.

If your beater brush is perfectly rounded in shape, then you have the newer style Dyson DC14 that doesn't use a clutch mechanism. Either belt has broken, or falled off, and is causing the brush not spin. Here's instructions with a pictorial on how to fix this problem;

Step 1. Unplug the vacuum cleaner.

  • Lay the machine flat on the floor and turn it over so that the base can be viewed.
  • Use a coin to turn the three soleplate fasteners and remove the soleplate as shown.


vacuumrepair.jpg

  • Check the brushbar for blockages and ensure the brushbar is rotating freely by hand.
  • If a blockage is present, carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut any of the bristles on the brushbar.

vacuumrepair_0.jpg
If the roller brush still doesn't spin after checking and removing any obstructions, then you need to replace the belt (or clutch if you have the early models). Here's a video that explains how to replace the clutch mechanism on Dyson vacuums;





If this failed to fix your problem, or if you have any other problems or questions, please feel free to just reply using the comment box below, I'm always happy to answer anyones questions or concerns. I hope this helped you. Please do be sure to rate my repair, or leave feedback for me if this helped. This is greatly appreciated by the Fixya community.

Chris Jones
GoVacuum.com

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Hi.
If your Dc14 is all floors it will have A clutch fitted this is easy to determine just stand in front of your machine look down at the left hand side there will be a coloured knob on the side e.g. blue.yellow,green,purple this will have a pointer on it which when you pull handle back to vacuum must move to drive position you can rotate it by hand if it is stuck in park position ,
If there is no belts broken the brushes will now turn.
If they don’t the chances are one of the 2 belts have snapped.
You will then need Manuals to help you repair the problem.

Go to this site for more infomation.
http://dysonmanuals.llc.nu/

Chris..

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