Door will open with remote, but will not close with remote. I have to hold button for it to close.

It sounds like your door sensors may be bad or misaligned. Make sure the small light on each sensor is lit and not flickering. That could be the cause of your having to hold the wall button down until the door is closed. You can buy a universal remote but if you only had one remote before it could be the receiver that has quit. A new remote would not fix that but the only way to find out is to try.

Adjust the position of the door by using the black and purple buttons. Black moves the door UP (open) and purple moves the door DOWN (close)
Setting the up position: 1. Press and hold the black button until the LED starts flashing slowly, then release. 2. Push and hold the black button until the door reaches the desired UP (open) position 3. Push the door control or programmed remote control. This sets the Up (open) position and begins closing the door. 4. Immediately when the door begins to close press and release the black or purple button. This will stop the door Setting the Down position: 5. Push and hold the purple button until the door reaches the desired DOWN (Closed) position. 6. Once the door is closed, If there appears to be too much pressure on the door, you may toggle the door back and forth using the black and purple buttons to reach the desired closed position. 7. Push the door control or programmed remote control. This sets the Down (closed) limit and the door should open.

Make sure the sensors are still pointed at one another. If you tweak them and cannot get the light to come on the sensor is bad and must be replaced.

orange light on telling me to get service how can i fix this problem myself thanks Ben

If the small light in your wall control is blinking it is in the lock mode. Press and hold for 3 seconds the button with the icon of a lock. This will toggle the lock function off.

check safety beams for alignment or blocked view. might have to replace.

It sounds like you have the lock enguaged. When it is flashing it locks out all remote access. Hold the lock button for 3 seconds. The green light should go solid. On the issue of closing, it is most likely a safety eye issue. Hold down the wall button. If it closes it is the safety eyes. Holding the button overrides the safety eyes. Make sure that thelight on both eyes are both lit.

IF U HAVE TWO EYE,SENSORS ON EACH SIDE OF THE DOOR SEE IF SOMETHING IS BLOCKING THE EYES OR SOETHING IS COVERING THEM, OR THEY ARE OUT OF ALIGNMENT, ONE SHOULD SHOW GREEN, AND ONE RED EYE, GOOD LOCK

If you hold the wall button down and the door closes the problem is photo eyes.

If the door closes by holding the wall button you have a photo eye issue. Check your photo eyes for proper operation.