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My washer is not draining

I was on a chat a moment ago and my son closed it while I was in the garage. I've opened the washer, verified that the drain hose is not clogged, the fan belt is in good shape, the "iimpeller" moves freely and the switch is working.

The symptoms that initiated my request are the the washer filled up fine and went through the initial wash cycle fine, spinning back and forth. However, when the wash cycle was over, it failed to drain and go into the spin.

Help!!

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  • richardswork Jan 09, 2009

    my machine filled washed but won't drain or spin ..........fisher paykel IWL16

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  • 41 Answers

Sounds like the pump is blocked or stuck

Posted on Jul 13, 2008

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6ya6ya
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Posted on Jan 02, 2017

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Hello,

Remove any kinks in the drain hose. Ensure that the washer is not sitting on the hose.

Inspect the household drain. Remove clogs, if possible. Call a plumber if you cannot remove the clogs.

Check the drain and make sure there is an air gap between the hose and drain. An air gap is necessary to prevent the drain hose from siphoning water.

Clean the pump filter. Open the pump access door. Turn the pump filter counter-clockwise and remove it. Remove dirt and debris. Replace the filter and close the pump access door.

Rearrange the clothing in the load. An unbalanced load can prevent the washer from spinning or draining.

Allow the washer to cool down for two hours. If the washer overheats, it will stop the motor and cool down before restarting.

Close the door completely. The washer will not operate if the door is not securely closed.

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Hello & Welcome to FixYa

Sud error is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.

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Hello, welcome to FixYa.

Based on your information posted I understand you have the Kenmore HE3t washer, correct ?


Reading your description and factoring in all you've done and inspected, it may in fact be a faulty pump...(the F02 ultimate worse case) even if it is draining slowly it does not rule it out, trust me I've seen many of them.

By reading your post I've gathered you are pretty thorough so I don't expect you missed it, but I must mention it or I wouldn't be thorough either, I think you can appreciate that, have you checked the back-flow/check ball ?


If not, here's how...

Pull the boot off if you have not and just see if anything has got in there to obstruct the "ball" from working correctly. It is shown here...(this is from the back, but you can do it from the front...just not as easily...in my opinion)

macmarkus_939.jpg
Undo the clamp and inspect inside...if you have not already.

macmarkus_938.jpg

It's amazing how often I find this ball "stuck" or the bellows clogged with debris of all sorts of items...definately worth looking into before declaring the pump has failed. Good luck. Let me know how you make out as I said and if I can help you in any manner going forward I will do whatever I can.

I've also included a more thorough link of my repair tip below

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

Thank you for choosing FixYa. Please take a moment to rate the info provided here and a testimony on your experience here at FixYa today is appreciated.

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Macmarkus :)

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Rearrange the clothing in the load. An unbalanced load can prevent the washer from spinning or draining.

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Remove any kinks in the drain hose. Ensure that the washer is not sitting on the hose.

Inspect the household drain. Remove clogs, if possible. Call a plumber if you cannot remove the clogs.

Check the drain and make sure there is an air gap between the hose and drain. An air gap is necessary to prevent the drain hose from siphoning water.

Clean the pump filter. Open the pump access door. Turn the pump filter counter-clockwise and remove it. Remove dirt and debris. Replace the filter and close the pump access door.

Rearrange the clothing in the load. An unbalanced load can prevent the washer from spinning or draining.

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