Avaya 9650 IP Phone Logo
Posted on Jan 13, 2011
Answered by a Fixya Expert

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Hard to hear person calling and sometimes the line has static

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Christopher

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  • Posted on Dec 01, 2013
Christopher
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It could be hardware issue. Check the user manual for additional troubleshooting options for Avaya 9650

Anonymous

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  • Posted on Jan 14, 2011
Anonymous
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Check what ports are needed on the service (you can get these from your voip provider) and ensure they are open on your router

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Call your carrier (i.e Bell, AT&T ect) whom supplies your phone lines to fix it.
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Check the cord from the phone to the handset - wiggle both ends to see if you get more noise. Could be a bad connection or bad cord.
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On incoming calls rings once then stops then person calls again comes thru. also after talking sometime u can hear the system dialing? there are 7 phones in the house one has the FWD light on? could...

The first symptom of an incoming call ringing once then stopping is called trip and ring which is caused by a partial short on the phone line. The second symptom is called crosstalk caused by the two phone lines being shorted to each other. The service provider is most often the cause of these troubles. Often this type of trouble happens during wet weather or shortly after. The third symptom of static on the line cna also be caused by the same conditions. All three symptoms are likely caused by the same trouble from the service provider. Advise you report the trouble to your service provider.
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When I receive or make a call there is so much static in the line I cannot hear the other person. What is going on?

You probably need to replace the phone....my original LG Dare had the same problem. It may also be the people you are speaking with on the other line. If you hear the static, hang up and call them back. See if the static is gone. If not, then bring the phone back to Verizon and ask them to replace it. If what you're talking about sounds like "tick tick tick" like a clock, I think that's inherent to this phone. I am on my second LG Dare and it always makes that sound when I talk to anyone, no matter what....but it isn't a static sound. Good luck and let us know if it helps!
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User hears faint static while on a call. It's not load enough to make it hard to hear the caller, but a noticable crackling/static noise can be heard in the background. happens on every call.

Cell phones transmit the sound as digital data. The data when converted back to analog to listen too CAN have "digitizing noise" which will sound like static.

WORSENING the problem is if there is noise in the background of the person sending the voice and the worst possiblle is to have MUSIC in the background. These both drive the CODEC (the analog conversion system) crazy and will create what you describe. The CODEC is designed to transmit ONLY voice.
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I have the same problem. You might try taking a corded phone to the service box outside where the telephone line connects to your house. On the underneath side there is a line jack used for test purposes. Plug your phone in there to see if static is heard. If you hear no static from this test jack, but do hear static from in the house corded phones, you probably have a wiring issue inside the house. If you hear static from the outside test jack, that's the phone companies problem to fix. Hope this helps.
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Try changing channels to find one with better reception. If you can't find a clear channel, try plugging a corded phone into the same jack and see if you get better reception. If you are getting static on your corded phones too, call the phone company to have them check the lines. Don't forget that fluorescent lights, vacuum cleaners, and other electric devices with an electromagnet (light ballast, electric motors, etc...) will create interference.
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Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.
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Try connecting line 2 where 1 is connected. If there is no static it is youre system ie phone itself. If there is static there is definately a problem with youre line. Static can usually be attributed to old lines that the moisture barrier has been compramised. If the line is under youre house or in the walls you may have to pay for it. But if it is the companys line it is their issue.
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