Hello! For these issues, here are a few simple steps:
First, for the DVR recording shows, you just need to delete those timers. They may have accidentally been set up.
1. Menu, 7-Daily Schedule
2. Timers
3. Edit list
4. Select any timers that you did not create, or want deleted. This will stop them from recording!
For the program guide:
You just need to download the program guide. Here's a couple easy ways:
First way:
1. Pull up the Guide
2. Press 999 then the right arrow button (Browse) until the guide prompts a download,
Second way:
1. Pull up a menu. Press 6 (Sys setup) -1(Installation) - 1( Point dish)
2. Highlight and select Check Switch on the upper right
3. Select test at the bottom left. (If a message comes up between steps 2 and 3, select yes. )
4. Press VIew live tv, and allow the Acquiring signal message and the guide download to go through.
I hope these steps help!!!
Becki Barned
DISH Network Customer Service
Hi, Mary with Dish Network Customer Service. The only way to remedy the "No Info Available", if the hard reset (unplugging from power for 10 seconds) doesn't resolve, is to do a "Check Switch Test". Press the "Menu" button, then "6", "1", "1" and it will take you to "Point Dish" screen. Select "Check Switch", it will then take you to "Installation Summary", select "Test". Allow the test to run. It will pull up a screen "Please wait while your switch installation is checked". It will go away when done. **IF you get an "836" message "The check switch test has found you have fewer Satellites then previously detected" DO NOT SAVE RESULTS and call Dish Network, as a technician visit will need to be scheduled. Otherwise cancel all the way out to "015" message and let it download. The next message is 330 and that will download the program guide. This will resolve the first issue and then you will need to check the timers. The DVR will not record something that is not programmed but if you are still having an issue, just let us know! I hope this helps you!!
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