Question about HP OfficeJet 7310 All-In-One InkJet Printer

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HP soln Center "Not Responding"

Using HP SolnCenter running Microsoft Vista. Has been working well for months. Now I scan a document or a picture, see a preview, say I accept, hear the scan going on and then I get a little green circle spinning around in the middle of a white HP SolnCenter Screen and the messag appears "Soln Center not responding". Using the "save to file' option.

What to do?
Marshall

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  • HP Master
  • 13,433 Answers

Try reinstalling the software,

first uninstall the software from add or remove programs or programs as it may be called in vista.

After the programs are uninstalled, you need to unplug the printer untill asked to plug back in during the install of the driver and software.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&lang=en&dlc=en&product=391182

Let me know how it goes.

Thanks,
Ekse

Posted on Jul 13, 2008

  • Ekse Jul 13, 2008

    I wonder is the chat session disconnected as I haven't heard from you in a while,

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1 Answer

How can I scan a document?


First do you have the full software installed or just a generic OS driver? http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=emea_middle_east&product=3177566&os=219&lang=en has the drivers for supported OS versions. Sometimes the generic driver only runs the printer.

It is best to start your scanner from the computer the first time. The buttons on the scanner will only work after you set the destinations in the software, if the monitoring program is running. Place your document face down on the glass (or face up in an ADF). Launch the HP Solution Center (Start > All Programs > HP folder > Solution Center or by double-clicking the shortcut on the desktop) Click the appropriate button (Scan Picture or Scan Document) and adjust the settings as needed. Click Scan. Use the Help function to set up the destinations for using the buttons on the all-in-one.

If you want to scan without using the HP Solution Center, you can't use the buttons on the scanner. Paint (XP, Vista or Win7) will acquire scans (File > Import from Camera or Scanner). Vista (some versions) and Win7 have Windows Fax and Scan as well (New Scan). Vista comes with Photo Gallery (and the program is available as a free download for Win7) that can also acquire scans.

I hope this helps.

Cindy Wells

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How do i scan a document so that i can attach it or save it to a flash drive?


It will depend on if you have the full software installed and want to use that software or another program. Put the document face down on the glass or face up in an Auto-document Feeder.

Launch the HP Solution Center (Start > All Programs > HP > HP Solution Center). Click Scan Picture or Scan Document and adjust the settings if desired and click OK. Set the scan destination and file type. Then press Scan. If you want to use the buttons on the scanner to launch the scan software on the computer, you need to set up the scan to destinations and settings in the Solution Center first.

WinXP, Vista and Win7 can acquire scans with Paint (File > Import from Camera or Scanner), Vista (some versions) and Win7 have Windows Fax and Scan (New Scan) and Photo Gallery (download from Microsoft for Win7).

I hope this helps.

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1 Answer

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You are using HP PSC 1610 and There is an easy option available for you to scan documents/pictures directly to Email since you are using Outlook.

for this, you will find need to check if HP Solution Center is installed in your pc ? if not, you need to install it to make things easier for you.

If you have not installed the complete software for your printer, you will not find HP Solution Center in your PC.

Download the Software from this link :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=390315#N845

There is also a printing patch available incase you have upgraded your PC from Vista to Win 7

After you have installed the S/w, check for HP Solution Center on the Desktop.

Click on Scan Document and Click on DOCUMENT to EMAIL option and click Scan, The Scanned document will automatically get scanned and Attached to Blank Email.

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It depends a bit on the software you have installed (OS, etc). If you installed the full-featured software before connecting the all-in-one to your computer, you can scan immediately from the computer. For Windows, open the HP Solution Center (by double-clicking on the icon or Start > All Programs > HP folder > HP Solution Center). Put your document to be scanned face down on the scanner glass and close the lid (ADF pages go face up, top edge first). Click the tab in the Solution Center for your HP product (if you have more than one) and click Scan Picture or Scan Document as appropriate. Set the scanner settings in the pop-up window if needed. Click Scan to start the scan. To use the buttons on the scanner, you need to set the destinations for the buttons in the HP Solution Center (Scan to destination for example) and have the HP monitor running on your computer (this listens to the buttons).

Scanners work with bi-directional communication so USB hubs, print servers or bad cables can result in the printer functions working but not the scanner.

If you install the generic OS driver (by connecting the all in one to the computer before installing the software), the printer will work but the scanner will functions will be limited (the scanner buttons will not work but other functions will depend on the OS). Windows XP can acquire scans in Paint (File > From Camera or Scanner). Windows Vista and Win7 add Windows Fax and Scan which will also acquire scans (not in all versions of Vista). Vista also can acquire scans with Windows Photo Gallery.

The printer works similarly with the Mac OS but hte names may be different.

I hope this helps.

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1 Answer

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