Question about HP w19 19" LCD Monitor

15 Answers

HPw19 monitor My problem is that there is a wide (approx 2-1/2 to 3") black space on the left hand side of my monitor. I believe I accidentally struck two keys which produced this effect. However, since I type very fast, I do not know what they were. Is there a way to fix it? Barbara H. bahawkins45@embarqmail.com

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  • bahawkins45 Jul 14, 2008

    I have tried contacting HP (no help there). Pushing the auto button is what made it just from full screen to the way it is now with a 3" black blank space on the left side.



  • bahawkins45 Jul 17, 2008

    In answer to "have you tried the auto button" Yes, I have and it only makes the problem worse.

  • bahawkins45 Jul 17, 2008

    I tried what was suggested, it did not work. Nothing changed at all.

  • bahawkins45 Jul 17, 2008

    I have tried resetting. The monitor blinks once or twice and then its done. Nothing has changed.

  • bahawkins45 Jul 17, 2008

    I tried that again. I press Menu Button, go to R to reset, it asks Reset Yes or No, I choose Yes, it blinks and nothing changes.

  • bahawkins45 Jul 17, 2008

    No matter how many times I have pushed the menu button, it does not change a thing.

  • bahawkins45 Jul 17, 2008

    I have just completed reading the user guide for the HPw19 monitor. It suggested holding the menu button for several seconds after turning off the machine. I did that, no change.

  • bahawkins45 Jul 17, 2008

    I did as requested, but there was no change in the screen. What's next.

  • bahawkins45 Jul 17, 2008

    I will try that and get back to you. Thanks. Barbara

  • bahawkins45 Jul 17, 2008

    The Operating System is Windows XP. How do I find out about the chipset?

  • bahawkins45 Jul 17, 2008

    MYOB, I have checked the properties and settings and both have the right information. Any other suggestions, anyone?

  • bahawkins45 Jul 17, 2008

    This is NOT a TV, it is a computer monitor. It my opinion that I typed some key combination that reset the left margin. However, I don't know where to look or how to un-do it.

  • bahawkins45 Jul 17, 2008

    Thank you for the comment. I have had your suggestion several times today and have tried to adjust with the H-control and V-control. None of the times did it work! Does it help to know that I can move individual windows "in back" of the black strip?

  • bahawkins45 Jul 17, 2008

    Yazz, thanks but I have already adjusted the horizontal hold as far left as it will go and I still have the 3" black strip on the left. The horizontal button cannot be moved any further.

  • bahawkins45 Jul 18, 2008

    Volto, Thank you for the suggestion. However I am not using a laptop. My computer is set up in my home office. My keyboard is a year or so old.

  • bahawkins45 Jul 18, 2008

    Rytek -- I did a system restore. Had to do it twice because I did not choose a date far back enough the first time. However, after it was done with the system restore, I pushed menu on the monitor and chose reset. The combination worked. I now had a full screen.

    Thank you so very much. It was driving me crazy. Feels good to have a full screen again.



    Also, thanks to everyone who came up with solutions for me to try. I really appreciate it.

    Barbara

  • bahawkins45 Jul 18, 2008

    Problem solved. Thanks to all for your help.

    Barbara

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15 Answers

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This could be a simple driver glitch. Try uninstalling the monitor drivers form the device manager, then reboot. The machine will find the monitor and reinstall the drivers. Then you may need to adjust the screen resolution from the display properties.

Posted on Jul 18, 2008

  • Ryan Rogers
    Ryan Rogers Jul 18, 2008

    I see that nobody has really addressed that this may be a driver issue. Try my suggestion, at this point it couldn't hurt.

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There may be quite a simple fix for this problem. The others seem to all be assuming an error with the screen, whereas Im not conviced this is the case.

The simple test would to be do a 'system restore' to a time before this started, this process can be undone if needs be.

If you click on start -> all programs -> accessories -> system tools -> system restore

Select 'Restore my computer from an earlier time'
Click Next

Select a date on the calendar from before this happend. Note you can only select the dates in bold.

Keep clicking next until the restore starts. The process of restore can take upto 20 mins. This will 'reset' the system to how it was at this time. It does not delete any files, e-mails or music tracks etc, but will remove any software installed after this date. You simply re-install any affected software.

Please let me know if this helps.

Posted on Jul 17, 2008

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If you are using a laptop, you might have pressed the button to switch from LCD to external display. The key combination depends on your laptop model, but it is usually Fn+F4 or some other function key. Look for a function key that also has an icon looking something like an external monitor. HPw19 monitor - 48d40f3.jpg Try pressing function and that key a couple times to see what happens.

Posted on Jul 17, 2008

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There r five buttons. "auto", "left arrow" "right arrow", "menu" "power".
hit menu, to enter the menu. left and right arrows will move through the few icons in the menu. If u want to enter a specific section pressing menu again at that section will enter that section. then u can adjust properties by doing the same thing again (select the item and press menu to enter that item). ur auto button wud work as ur escape
Some monitors are different, but everything you need should be on the monitor. Your mouse and keyboard won't work as this menu has nothing to do with the computer itself. It is only for the monitor, so you will have to navigate using the buttons on the monitor.
Thanks for using Fixya

Posted on Jul 17, 2008

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Adjust H-Position and V-Position commands are explained at page 13 of the user guide Here
If this does not work then the chip controlling alignment on pcb board is faulty.
This can be set with a service alignment procedure or finding and replacing the faulty part.
In this case check your guaranty terms and find a qualified service in your area. Last pages of your user manual contain details on how to find repair service.

Posted on Jul 17, 2008

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LCD TV Troubleshooting The defective LCD TV may have the following common symptoms:
Symptom: No picture on screen but LCD TV still has sound.
Solutions: The problem is cause by defective inverter. Replacing ivnerter will solve hte problem. Symptom: Screen flash on and off between 1/2 to a few seconds, but power indicate light stays on and TV still has sound.
Solutions: The problem is cause by defective inverter. Symptom: Blue Screen but no picture
Solutions: The problem is cause by defective Main Board(AD Board). In some cases, this problem may cause by the defective Screen Controller board. Thsi board is mounting on teh back of LCD TV Screen. Symptom: Power light stays on but no display and sound
Solutions: The problem is cause by defective Main Board(AD Board) or Power supply board. Symptom: No Power or Power indicate light does not lits
Solutions: The problem could cause either by defective Power supply board or defective Main Board(AD Board). Symptom: Screen is half dim and half bright
Solutions: The problem is cause by defective LCD Panel.It needs to be replace.

Posted on Jul 17, 2008

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Sounds like you accidentally pressed two keys on the keyboard rather than on the monitor. I would check your display card settings.

Right click on you desktop and select properties and then settings. Make sure the correct monitor and display drivers are selected.

Posted on Jul 17, 2008

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Hi,

I beg to differ...may I offer an alternative?

That is assuming that the keyboard action initiated/caused this condition, might it not that the problem is with the computer/OS personal settings/configuration and not with the HP monitor?

Depending on your OS and display hardware, keyboard shortcuts could make the display exhibit certain actions/peculiarities.

To verify, pls try the HP monitor on another computer or the computer with another monitor.

If it turns out to be the computer, pls post back with OS and video chipset/graphics card.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Jul 17, 2008

  • Louie  Role
    Louie Role Jul 18, 2008

    Hi again,

    Understand running XP, instead of video chipset, what brand/model of PC pls?

    Additionally, have you tried "To verify, pls try the HP monitor on another computer or the computer with another monitor."

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Look your user guide Here

Posted on Jul 17, 2008

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Press the manu batton & set your screen

Posted on Jul 17, 2008

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Press the menu button on your monitor and then select for factory reseting

Posted on Jul 17, 2008

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Agreed. Find the button sequence from your screen's bezel that has teh reset Factory Settings.

I'll lookup your monitor at HP, meanwhile.

Regards,
Worldvet

Posted on Jul 13, 2008

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  • Glenn Rogers
    Glenn Rogers Jul 13, 2008

    Is your monitor the wide screen version or not?

    Thanks,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 13, 2008

    Hi, on this page, you will find the HP First Aid Utility which will help you reset your flat panel to optimum display.

    On this page, scroll down a bit and you will see the download button. Download it and then double click to install. You will find it on your start menu programs after that.

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 17, 2008

    Hello,

    Did the first aid utility provide you with any assistance at all?

    Your feedback on this would be helpful. In reviewing your responses so far, I cannot determine which one of those may or may not be referring to the First Aid utility.

    It is highly likely, that your monitor did respond to your keyboard mistake and is now stuck as a result. In a case such as this, there may only be a solution by taking your monitor to a TV repair shop or having it serviced under warranty. Still, if you were under warranty I expect you would have used that service to rectify your situation. If you think it doesn't qualify for warranty service you are mistaken. I have serviced may parts for the major makers and yours and its problem would qualify. It may also be just a coincidence, as there are only a few keys on your board that can adjust the monitor, all of these include the Fn plus another key. The Fn key must be held down while you press one of the other keys that adjust brightness, contrast or send your signal to an external monitor.

    Would you like the link to a new driver for your laptop. Unfortunately this requires you to have a view of your laptop display. To do this, you would need to have your laptop connected to an external display. This can be any PC monitor. Your laptop would automatically send the signal to the external monitor.

    So, if you would, attach any old monitor to your laptop. You connect it to the Blue connector and you should see a signal immediately. If you don't something awful has happened. If this is the case, what is your make, model and age of your laptop. And, please address your response to me in your reply? Just use the salutation, Dear WV...

    Thanks,
    WV


  • Glenn Rogers
    Glenn Rogers Jul 18, 2008

    From what I've read so far on your responses to our experts you just may have a phenomena called 'dead pixels', usually they show up as a single line.

    I would encourage you to once again consider using the HP First Aid Kit I mentioned before.

    If you have used it and there was no result please let us know that.

    Thanks.
    Worldvet


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Try pressing the menu button on your monitor and then scroll down to factory reset and select that option this should work.

Posted on Jul 13, 2008

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On your monitor, you will see stretch settings, brightness settings etc. Press the settings that change the size of the screen. And it will fix itself.

Posted on Jul 13, 2008

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  • 1,314 Answers

Have you tried pushing the auto button on your monitor?

Posted on Jul 13, 2008

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