Re: I just cleaned my air purifier; "Fresh Air" by...
How far did you dissemble? Cleaning is done with four screws on fan cover and two screws back panel and two screws on top. Reverse the order. Any more problems [email protected]
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The fan may be on backward or pushed on the shaft too far. Call (336) 499-2505 and they will send you instructions for cleaning and reassembly that explain better than the owner's manual. Tell them you were on Fixya.com.
Did you clean the plate contacts with alcohol? How old is the plate? Is the glue that holds the grid in place turning brown? If it is, it may need to be replaced. Call (336) 499-2505 and ask for free email supplemental cleaning instructions before you do anything else. The instructions may help you solve the problem.
The link below is to the EcoQuest Fresh Air manual. It doesn't specify model #'s but should provide you with the information to clean your unit. Thank you for using Fixya! Greg
After you have cleaned the filter and plate, reassemble the purifier. Plug it in, turn it on, when the message perform cleaning reappears, press the Reminder Reset button on the purifier to clear the message. Now you are good to go for another 30 days.
There is a problem with the main circuit board. Ecoquest will replace the circuit board. If the Fresh Air is still under warranty you have to pay shipping. If it is not under warranty, you'll have to pay all of the repair cost. You'll need to call to get an RMA number before you send it in, either way.
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