Question about Intel Ethernet 10/100 Network Adapter

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Intel 82562V-2 10/100 ethernet adapter does not turn back on from vista sleep mode

Hello! We just purchased a Dell Inspiron 530S with Windows Vista Home Premium. Initial hook-up and operation with no problems. Internet connection via Verizon DSL using modem and Netgear wireless router WGR614 with LAN cable to PC, other notebook connected wireless.

When the PC goes to "sleep" mode, the router "turns off" and the wireless connection with other notebooks are lost, as well. Turning the PC on from "sleep" mode, the router connection is not recovered unless the PC do a complete restart OR we unplug then plug the LAN cable to the adapter then do a network diagnostic repair process. We went to device manager to configure the ethernet adapter not to turn off in sleep mode but the problem still exists. We even tried connecting the DSL modem directly to PC via LAN and "sleep" mode also disconnects internet connection when turned back on from "sleep". We already called Dell Support but cannot provide guided solution. Also called Netgear and they claim it is not router problem but (maybe) ethernet adapter settings issue. Please help.

Thank you.
Evan Vianzon
(714)767-5067
evanvianzon@hotmail.com

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  • 2 more comments 
  • jrsugar Jul 22, 2008

    I have a new Dell Inspiron 530S running Vista SP1 and am having the EXACT SAME
    PROBLEM. It is maddening. I have been dealing with it for 1.5 weeks trying
    everything. I turned off the powersaving mode for the adapter but it still
    seems to be going into a powersaving mode since I only lose my internet
    connection during sleep. This is a desktop so I wish it would not go into sleep
    mode anyway!




    I updated the
    firmware for my Linksys Wireless-G 2.4 GHz router, updated the firmware for my
    BIOs, updated the firmware (using the Dell website) for my Intel Ethernet
    adapter, everything is supposedly the latest and
    greatest.




    When it happens,
    Vista tells me there is no network cable
    plugged into my network adapter (although clearly it is). When I unplug it and
    replug it in, it still says there’s no network cable plugged in. I have tried
    powercycling the router, powercycling the modem, a different Ethernet cable, a
    different router port (that was working just fine for my other XP computer).
    It’s only the Vista computer that has this
    annoying problem and it’s definitely due to
    powersaving.


    Because it happens with both Upland Dell's router and my Linksys router, it doesn't seem to be unique to my router. It seems to be UNIQUE to DELL INSPIRON 530S and VISTA. I am greatly unhappy with BOTH!

    If anyone has a solution, please post!
    Thanks!






  • Anonymous Jul 23, 2008

    Same machine, Embarq 660 modem. Nobody has found a solution for me yet, I'll be sure to post if I figure it out.

  • UplandDell Sep 30, 2008

    I found that there are a number of Vista users having the same, if not similar, problem. One of my IT friends suggested disabling the "sleep" mode, which I did. I even changed the power button in my start menu to shutdown, instead of sleep. I know that this is not solving the problem, but merely, staying away from the problem. I just hope Microsoft finds the solution to this issue.



    UplandDell

  • kosachuk6 Dec 08, 2008

    I have the same problem. Except I also lose connection when the computer is shut completely off and then restarted.
    The only thing I can do to stop the loss of communication between computer and dsl modem, is to not allow the computer to go into sleep mode or be shut down.

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I have the same network card.
Never had this problem with Vista (32 bit) but recently switched to Win7 (64 bit) and had the same problem as you.
I solved by going under Control Panel->hardware->network card properties->power save and unchecking "Allow pc to switch off the device to save power"

Posted on Nov 23, 2009

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I have had the exact same problem but I noticed that going into the system's power settings and change the PCI Express Link State Power Management setting to off.

Since I did this, I have not experience the problem again.

Posted on Apr 02, 2010

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Hi, I'm the "jrsugar" poster above.

Can anyone tell me where to change the setting described by the Guest poster: I just tried tuning off "reduce link speed during standby" in the network driver option"? I cannot find this option anywhere in Vista.

The solution I finally arrived at is to completely disable my computer from entering sleep mode. To do this go to Control Panel->Power Options->Edit Plan Settings and change the "Put the computer to sleep" setting to "Never". This works ok for me because I have a desktop computer, not a laptop. It would be nice to make use of Vista's powersaving capabilities but not unless they actually work! With this option, my computer NEVER loses its LAN connection anymore.

I hope this helps someone in similar misery with Vista and the Dell Inspiron 530s!

Posted on Aug 26, 2008

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The problem is due to the network card not switching on at startup. The solution is to go into the BIOS (press F2 on startup) and visit the Power Management area and change the wake up policy from S3 to S1. Enjoy! Someone tell Dell.

Posted on Oct 10, 2009

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I tried many solutions, but none of the worked. I still have the problem on Windows 7 64bit, it worked fine in Vista. The funny thing is that the problem usually only occurs if I put the computer to sleep a 2nd or 3rd time.

At this point, I might as well just buy a new adapter. I doubt Intel even cares about this problem.

Posted on Dec 31, 2009

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It is really a driver problem - try http://www.intel.com/support/network/detect.htm for updated driver. I had 32-bit Vista and had no problem - now have 64-bit Win 7 with 9.13.4.10 and have same problem.

Posted on Dec 05, 2009

  • Steve Si
    Steve Si Dec 05, 2009

    Latest driver on Intel site for Win7 64-bot still does not fix it (5 Dec 2009) - nor did changing power saving mode in driver settings. But changing BIOS menu to S1 rather than S3 did (though it will use more power in sleep/standby now).

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Similar problem with XP Pro SP2, Intel 82562V-2 10/100 on Dell Vostro, Belkin G router. Windows will often say network cable is disconnected. I haven't isolated the problem to power management, but I wouldn't be surprised after seeing your post. Tried different cables, ports, and no other network devices have the problem. I just tried tuning off "reduce link speed during standby" in the network driver options maybe that will fix it. Before here are the things I would have to do to get it to work: unplug cable, wait (for several seconds), plug it back in, retry, retry, or restart the computer. When it isn't working there are no ethernet LED's on, if the lights come on when I replug the cable in then it works, but this does not always happen.

Posted on Jul 26, 2008

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I want ibm32p4414 drivers?

Posted on Jul 26, 2008

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SOURCE: Intel 82562V-2 10/100 ethernet adapter does not turn back on from vista sleep mode

If you're using your system as the Host for the other systems, turn off your sleep mode. The Host should be active at ALL times.

Posted on Nov 06, 2009

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