You have to hold down the little metal button near the nut and just tighten away with the wrench. that button locks the rotor and keeps it from rotating. if that doesn't work, i would suggest a part is broken.
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My son in law drained the carborator 3 times to get the old gas out. Also put in an additive to the gas. He figured our unit had sat too long and the gas was getting old. It is running fine now. Just need to figure out how to idle it down.
The unit has a magneto that is item 16 part number
ETQ1200TG33 on page 22 of the manual link below. You will have to start looking at wires from the magneto / electronic ignition unit to the engine off / run switch for grounds. The unit also has an igniter inside the control panel that is item 2 on page 24 of the manual. The engine run switch is item 4 same page. The high voltage set (coil) is item 28 of the manual link below. Any ONE of these can cause the problem. I would first check the start run switch... then start looking for system grounds in the wiring of the ignition circuit.
nick just take the carb apart piece by piece and pay very close attn to where the parts are coming from if you have to write it down or take pics. use a standerd carb cleaner but be sure not to spray any of the rubber or plastic parts with it. i hope you luck my friend. jd in la
Get a DMM that can measure frequency (Hz), then check that with no load and the idle control set to off the frequency is 61.5 Hz - If it isn't you have to troubleshoot why it isn't and correct it. You should also check the idle control mechanism if there is one on the generator, with it on the generator should start up at regular speed, then slow to idle speed, then rev back up to regular speed when you draw current from the generator. To check it use the DMM to measure the speed at startup ( should be 61.5 Hz), when it idles down (about 37 Hz), when you're drawing power from any other outlet ( pretty close to 60 Hz). If the generator has idled down and you shut off the idle control it should rev back up immediately.