Question about Toshiba Satellite A135-S4527 Notebook

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Modem stopped working

My Agere softmodem stopped working suddenly. Phone line ok. Toshiba diagnostic tool reports that modem is functioning properly but cannot find dial tone. Dial tone can be heard clearly when I attempt to dial out and I can hear the modem attempting to dial but the connection is not made.I have reloaded the drivers and executed system restore to a point prior to the modem failure. Still have same problem with modem. Any ideas about what's going on?

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  • slick502 Jul 15, 2008

    I disconnected the phone line and reconnected it to my old Sony Vaio and can dial out with no problem so the issue has to be in the Toshiba laptop. If no one knows of a software/firmware fix, I'm going to assume the modem is fried and go get an external usb modem as a work around. Any thoughts or recommendations? Thanks for your input.

  • slick502 Jul 16, 2008

    I can dial out on another computer, not the Toshiba. The dial out utility opens the phone line and I can hear the dial tone but the Toshiba modem doesn't recognize the dial tone. It generates DTMF tones but the connection is not made and it does not dial out. The best explanation I've seen so far is the modem card is fried. I'll replace the card and see what happens. Thanks for the input.

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Well its sounds ike the modem may poked ut lets assume it is not perhaps yo have doube checked your conection is correct if it is TRY ANOTHER modem because they are known probems for your coonections especially dialup are you meaning this?

Posted on Jul 15, 2008

  • Peter Hirawani
    Peter Hirawani Jul 16, 2008

    You say you can dial out but what happens on the other end can you hear the handshake between your modem and your ISP? I bet you there aint anything wrong with your modem not if you can hear it dial out have correctly put in the right fone number to your ISP?

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