Question about Sony Cyber-shot DSC-W55 Digital Camera

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When turning camera on, lens opens and closes , then it says turn the power off and on again

I was taking pictures on day and the camera was working just fine. All of a sudden i get an message that said turn the power off and on again. When I do this all that happens is the lens pops in and out but I still keep getting the same message

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  • Anonymous Jul 25, 2008

    • Is there a solution to the problem! I also get access and then told to turn the camera off and then on again and nothing happens. I have two of these cameras (cyber shots) and the other one is not working either they say the camera was dropped and the lens is not lined up. What's the deal with these cameras there not even that old?

  • cari77 Oct 21, 2008

    I have the same problem! How is this fixed??

  • DanLE Oct 23, 2008

    I have exactly the same problem

  • Anonymous Dec 29, 2008

    My camera was working fine and then i get a message that says to turn camera on and off again, and when you do the lens goes in and out and gives the same message over and over.

  • Anonymous Jan 07, 2009


  • Anonymous Feb 24, 2009

    The **** son

  • Anonymous Mar 01, 2009

    when turning camera on, lens opens and closes , then it says turn the power off and on again and when you do it it says the same again and again

  • npviyer Mar 08, 2009

    I have W50 model Sony Cybershot which was purchased in Oct 2006 from Dubai. In Sept 2008 while I was using it in Singapore, suddenly the lens stopped to pop up with the msg " pls swithch off and start again". But thereafter the lens never popped up. I live in Vashi, Navi Mumbai and the Sony Service Center here informed that the zoom lens has to be replaced. I agreed to get it done for around Rs 3750.00 in the hope of getting the camera repaired. After changing the zoom lens Sony Centre informed that the mother board is also not functioning and it will cost another Rs 10,000/-. I withdrew my offder for repairing at a cost of Rs 13750/- since you get better version for this amount.

    Looking to the complaints in this forum I feel that models W50 and W55 both have manufacturing defects and it is the responsibility of Sony to give free replacement. Will the forum take up with Sony and get a reply---NPV Iyer, Navi Mumbai. E-Mail:

  • Anonymous Mar 08, 2009

    I have exactly thge same problem. The problem came on suddenly. The camera has not been dropped or abused in any way.


  • shatteress Mar 12, 2009

    Mine just started to do the SAME thing. It says "Access" while the len opens and closes a few times and then the display reads "Turn the power off and on again", but when I do it just does the same thing.  I've only had it for about 14 months and every other camera I've owned has lasted at least twice that long before something went wrong. Sounds like a defective model or something. We all need to complain to Sony!!!

  • HesDeadJim2 Mar 15, 2009

    I too have the same problem. It says 'Access" and then tells me to turn the camera on and then off again. However it does the same thing ad infinitum. If someone has a fix please post. Thanks!

  • hpalajsa Mar 15, 2009

    have had my camera for less than 2 years. last wkd i used it in the morning and it worked fine, in the afternoon of the same day i went to use it i got the "turn power off and on" message after the lens opened and closed several times. i never dropped it, never got it wet, charged my battery only when necessary. what a bust!

  • sharons215 May 11, 2010

    How is this fixed?


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The problem is that the lens is jammed.
Here's what I did: I smacked the side of the camera on a tile floor a few times, until the lens started trying to open. Then I used a knife to pry up the lens a little. Believe it or not, it is now taking pictures. You can't imagine how excited I was to get it working.

If this sounds like a joke (it did to me), I got the idea from these forums:

Good luck!

Posted on Apr 22, 2009

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I just received a little t200 fuji fine pix and got the same error, I zoom the lens out and kinda tapped a little and it works fine now.

Posted on Dec 25, 2012

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Posted on Jul 29, 2008

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