Question about Sony Cyber-shot DSC-W55 Digital Camera

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When turning camera on, lens opens and closes , then it says turn the power off and on again

I was taking pictures on day and the camera was working just fine. All of a sudden i get an message that said turn the power off and on again. When I do this all that happens is the lens pops in and out but I still keep getting the same message

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  • Anonymous Jul 25, 2008

    • Is there a solution to the problem! I also get access and then told to turn the camera off and then on again and nothing happens. I have two of these cameras (cyber shots) and the other one is not working either they say the camera was dropped and the lens is not lined up. What's the deal with these cameras there not even that old?

  • cari77 Oct 21, 2008

    I have the same problem! How is this fixed??

  • DanLE Oct 23, 2008

    I have exactly the same problem

  • Anonymous Dec 29, 2008

    My camera was working fine and then i get a message that says to turn camera on and off again, and when you do the lens goes in and out and gives the same message over and over.

  • Anonymous Jan 07, 2009


  • Anonymous Feb 24, 2009

    The **** son

  • Anonymous Mar 01, 2009

    when turning camera on, lens opens and closes , then it says turn the power off and on again and when you do it it says the same again and again

  • npviyer Mar 08, 2009

    I have W50 model Sony Cybershot which was purchased in Oct 2006 from Dubai. In Sept 2008 while I was using it in Singapore, suddenly the lens stopped to pop up with the msg " pls swithch off and start again". But thereafter the lens never popped up. I live in Vashi, Navi Mumbai and the Sony Service Center here informed that the zoom lens has to be replaced. I agreed to get it done for around Rs 3750.00 in the hope of getting the camera repaired. After changing the zoom lens Sony Centre informed that the mother board is also not functioning and it will cost another Rs 10,000/-. I withdrew my offder for repairing at a cost of Rs 13750/- since you get better version for this amount.

    Looking to the complaints in this forum I feel that models W50 and W55 both have manufacturing defects and it is the responsibility of Sony to give free replacement. Will the forum take up with Sony and get a reply---NPV Iyer, Navi Mumbai. E-Mail:

  • Anonymous Mar 08, 2009

    I have exactly thge same problem. The problem came on suddenly. The camera has not been dropped or abused in any way.


  • shatteress Mar 12, 2009

    Mine just started to do the SAME thing. It says "Access" while the len opens and closes a few times and then the display reads "Turn the power off and on again", but when I do it just does the same thing.  I've only had it for about 14 months and every other camera I've owned has lasted at least twice that long before something went wrong. Sounds like a defective model or something. We all need to complain to Sony!!!

  • HesDeadJim2 Mar 15, 2009

    I too have the same problem. It says 'Access" and then tells me to turn the camera on and then off again. However it does the same thing ad infinitum. If someone has a fix please post. Thanks!

  • hpalajsa Mar 15, 2009

    have had my camera for less than 2 years. last wkd i used it in the morning and it worked fine, in the afternoon of the same day i went to use it i got the "turn power off and on" message after the lens opened and closed several times. i never dropped it, never got it wet, charged my battery only when necessary. what a bust!

  • sharons215 May 11, 2010

    How is this fixed?



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The problem is that the lens is jammed.
Here's what I did: I smacked the side of the camera on a tile floor a few times, until the lens started trying to open. Then I used a knife to pry up the lens a little. Believe it or not, it is now taking pictures. You can't imagine how excited I was to get it working.

If this sounds like a joke (it did to me), I got the idea from these forums:

Good luck!

Posted on Apr 22, 2009

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I just received a little t200 fuji fine pix and got the same error, I zoom the lens out and kinda tapped a little and it works fine now.

Posted on Dec 25, 2012

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Posted on Jul 29, 2008

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1 Answer

One day i took it out of my pocket and it worked fine then later that day i took it out of my pocket and it said Turn the power off and on again and the lens opened then i turned it off and the lens stayed...

Look at my post for a very similar problem. I tried all the steps, pushed and pulled on the telescopic lens thing. Got to the step of hitting it against my palm while turned off, and when I powered it up it worked again.

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Lines across your pictures or pictures too bright are due to the shutter not closing correctly or at all.
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If camera was dropped it could have jammed the shutter open or obstructed it in some way from closing completely.
camera will require repair/ service.
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ERR99 means the camera is not communicating with the lens - probably just dirty contacts.

To isolate the cause of the issue, do the following: -
1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert only a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, the camera may be faulty and requires a service. If it does not, then: -
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -
1. Turn off the camera.
2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.

If the “ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99" with a different Canon lens attached, then the camera is faulty and should be serviced.

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I had similar symptoms as well until it finally died: 1) First started eating batteries like crazy, especially standard AA and rechargeables. The CRV3 seemed to work a bit longer. 2) One day out of nowhere the autofocus stopped working. I replaced the batteries and it worked again for 10 shots. Then the autofocus stopped working and battery died (with the lens stuck open). Pressing power, the LCD backlight flashes on, the LED in the view finder blinks, and the lens motor makes noise. Then nothing just stuck open. 3) Again new batteries and was able to close lens, take a few pictures and dead again with lens stuck open - same problem in 2. 4) Replaced the batteries a couple times and was able to get a shot or two off, and now its complete stuck open, even with brand new batteries - with same problem in 2 it just won't turn on. I finally sent it to Samsung the week of Christmas. I called Friday 1/7/05 to check and had to leave a voicemail. They called back Monday 1/10/05 to let me know they recieved it and that I should call back Thursday to check its status.

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