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I also created a tutorial on fixing faceplates with 2R7 resistors (refer to my tip).
But, your unit will have a different chassis, as the faceplate is also a video display.
First you need to determine if the buttons on the faceplate are operating the various functions. If the buttons are NOT operating, then the faceplate itself (or connection to the main unit) can be considered faulty.
It's highly probable that the RIBBON cable (which connects faceplate to the inside of the unit) may be defective - this is common in some Kenwood units.
Try searching Google or youtube for ribbon cable repairs etc.
I just had the exact same problem today, but the radio responds to the remote and buttons on the face. I can eject cds and everything but the display will not work when the face is up. I cleaned the contacts on teh face pice with no resolution to the problem.
Well, my display went out earlier this week. Took it apart and found out that the LCD on the 501dpx was burnt out. I also found out all we have to do is replace the whole faceplate instead of the system
The problem is not the faceplate for any of you, it is inside the main unit. If you know how to solder, you can fix is very easy. First take the top off the unit, there is 1 screw in the back middle. Then take the CD player out. It has 2 screws holding it in at the front corners at the bottom of the CD deck. Use a number 2 phillips and take out the gold screws holding the CD deck in place. Then you can pull out the CD deck, and be careful not to damage the ribbon cable connected from the CD deck to the main board. The deck can just sit up and over to the left to get it out of the way for what needs to be soldered.
Look inside the main unit on the board and you will see in the front right corner a series of surface mount resistors all connected in series. Just reflow that solder on them with a small amount of new solder added and the display will once again work perfectly. That solder is very heat stressed, that is the problem. I have fixed dozens of these over the last few years. Make sure you put it back together the same as it came apart, and you are done.