Question about Philips 37PF7320A 37 in. HD-Ready LCD Television

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Phillips 37PF73203 37 in Television goes straigt to Menu and stays

When I turn on my TV it goes straight to the menu screen. You can still hear sound but no picture. When I try to exit you see the picture for about a second then it automatically flashes back to the menu screen. Even if I try to use the functions in the menu screen it flashes right back to the main menu screen. Very frustrated...need help!

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  • magnamasta Jul 23, 2008

    exact same problem. some mornings it takes 5 minutes, some mornings half an hour. today it began to come up even during watching it... i suspect at some point it will come up and not turn off. tv is perhaps 2 years old.

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When I turn on my TV it goes straight to the menu screen. You can still hear sound but no picture. When I try to exit you see the picture for about a second then it automatically flashes back to the menu screen. Even if I try to use the functions in the menu screen it flashes right back to the main menu screen. Very frustrated...need help!

Posted on Nov 14, 2009

  • PeaceNJoy Aug 04, 2011

    I just did the software upgrade and it was simple and it fixed my problem of the TV reverting to the Menu. Go to philips.com and type in the model number of your TV. Click on the Firmware Upgrade Software link and download the autorun.upg file to a USB drive. Instructions on upgrading your TV software can be found here:http://www.p4c.philips.com/files/3/37pf9...
    Good luck!

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Verify in customer menu, installation, software upgrade, current software info that software is 1.5.0.0. if not upgrade by downloading from p4c.philips.com website and upgrade via usb memory stick. if upgrade is successful and menu still pops up would be a small signal board issue

Posted on Aug 18, 2008

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You have to turn up the volume to 38+ in order to hear the TV, when you use to be able to hear it at 10, is there a control board that goes out and what Is the name of it?


Hi Geoff, I hope I can help you with this. If you are using an accessory device (DVD, DVR) check cables to see that they are secure and if device has audio out option that it is set correctly. Also check to see that Video and Audio cables are connected to matching inputs on your set.
If you are using DVI to HDMI you will need to use a separate digital audio cable. DVI cables do not carry audio signal. After attaching the audio cable if you still do not hear sound you may need to set Digital Audio In. To do so:
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  2. Press the cursor ring down to highlight SETUP.
  3. Press the cursor ring left to enter SETUP menu.
  4. Press the cursor ring down to highlight SOURCE.
  5. Press the cursor ring left to enter SOURCE menu.
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    2. 37" LCD full white screen appear when upgrade software.
    3. Some channels not available after turn ON.
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    6. Green or yellow static (sometime snowy) on HDMI picture.
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    8. Audio loss in all inputs and can be recovered when main switch ON and OFF.
    9. TV set turn ON by itself/ green LED light up and goes off when set is ON.
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    14. Intermittent On-Screen Menu pop up by itself and can be removed by pressing the 'MENU' button.
    15. Channel information display too long.
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    How to check the current software version on my TV set?
    1. Press 'MENU' button on remote control to display the on-screen menu.
    2. Select TV MENU and press the cursor right.
    3. Select INSTALLATION and press the cursor right.
    4. Select SOFTWARE UPGRADE and press cursor right.
    5. Select CURRENT SOFTWARE INFO to display the current software version on your TV set.
    6. If the TV software version is lower than the version posted on the website means your TV set needs to be upgraded.
    7. Follow the instruction in the user manual or Firmware Upgrade Readme file on how to upgrade your software.
    Where can I find the latest software for my TV set?
    The Firmware Upgrade Software and Readme File documents can be found on the Philips support website. Refer to the SOFTWARE section.

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