Here are the eRecovery steps, below that is a link for creating the password reset disc for future use.
Your computer has the capability to reinstall the original factory operating system including all drivers and factory installed software without needing to use cd's, as long as the hidden PQSERVICE partition still exists, and the Master Boot Record has not been damaged.
Please read these direction through completely before beginning
*Please note, this will erase all data on the C partition of your hard drive. Back up all important information prior to following these steps. Regular data backup is the responsibility of the customer. If you can't backup your data for any reason, please contact a local computer technician for assistance. Backup fees are not covered under warranty.*
Do not allow the system to shut down during this process. Plug in the AC adapter if necessary.
Turn the system on
As soon as you see the Acer splash screen, press ALT and F10 together once, then release both keys
The ALT key is located to the left of the space bar and the F10 key is along the top of the keyboard.
It should show a screen stating "Starting Acer Erecovery".
You will also see a screen showing Windows XP, don't worry, the original operating system that shipped on the computer is what will be installed.
There will be 4 options:
1. Restore system to factory default
2. Restore system from user backup
3. Restore system from CD/DVD
4. Exit
Choose option 1 (if you would like directions for the other options, please let us know)
1. Restore system to factory default
a. Enter the password you created when you first entered eRecovery.
b. Read the on-screen warning and choose Yes or No. If you choose no the recovery will stop.
c. Click Next. The recovery will start.
When recovery is complete the system will startup and you will need to complete the setup of Windows (assigning time zones, user names etc.)
When setup is complete Vista will clean up the files needed to perform the recovery. Please be patient as this process can take a while. After Vista is installed Windows will startup and it will show the desktop with the icons, you will think that it is complete. It is not, you need to wait. Now is when the installation of all the Acer software begins. It will start and stop several times, so you may think that it is complete when it is not. By interrupting this process, you cause it to not install properly and this message on the screen is the most typical result. I would say if it appears to be completed, wait about 15 more minutes, then restart the computer.
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