Question about Canon imageCLASS MF5770 All-In-One Laser Printer

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Scanner is stuck in one position

Not able to scan or fax

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Paste this address in your browser window, you will find helpful information there

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=124&modelid=11147#SupportDetailAct

Posted on Jul 16, 2008

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Cant get the scanner to work. Do I need a CD to reboot it?


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Hi,

you need to Reinstall the scan drivers, It will fix the issue

Regards,
Sean

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My hp 3390 is giving scanner error 6 message and this is following a power outage we experienced 02/09/2011. it wont scan, copy or send faxes though we can print and receive faxes. the scanner bulb moves...


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When sending a fax to someone the copy they receive has a white line through it. Our fax transmittal report also shows the white line through it. I've cleaned the glass above the scanner unit, blew through...


This is an indication that you still have something on the scan glass. Most likely some white out from an original or something. You can test for this by making a copy. If the white like is present but your incoming faxes are ok then it is in the scanner. You are going to have to look at this section very closely. Pay attention to which way your documents are scanned, is face up or face down. This will tell you which side (top or bottom) the strip glass is on. Sometimes it is stuck to this glass pretty good.
Again tho if you incoming faxes are ok, and you run a copy with a thin blank line then it is in the scanner assembly.

Dec 14, 2009 | Printers & Copiers

1 Answer

When i want to scan a picture, it asks me to start the scan from the computer, how do i do this?


You may do this by using windows fax and scanner. Just hit new scan. Windows fax and scanner is a free software with all windows Operating System. It may also be done with the software which came with your scanner. the procedure is also most the same with any scanner software.
start---programs (or all programs)--windows fax and scanner.

Oct 01, 2009 | HP Deskjet F340 All-In-One Printer

3 Answers

Scanner won't work with windows vista


Option one: Scan using Windows Fax and Scan
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan .
    NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  2. Click New scan .
  3. Click File , and then click Scan .
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
  2. Click Paint .
  3. Click File , and then click From Scanner or Camera .
  4. Click Scan .

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I believe a C610 has to do with the scanner unit of the copier....

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5 Answers

Stripe on receiving fax Brother MFC 7820N


I had the same problem, and I just fixed it.  It was a tiny little black dot which was stuck to the glass where the document feeder passes the paper to.  First you need to figure out where the line is on paper with respect to the paper, and just carefully run your finger on the glass to see if there is something on the glass.  I removed it, cleaned the glass, and anything which I run through the document feeder is now fine.  Hope this helps.

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2 Answers

Will not scan


With the power off & the machine unplugged, remove the scan glass & move the scanner a few inches from "home" position. Plug in & turn on machine. Does the scanner return to home position? If not, you either have a bad scanner motor or scanner cable. I'll look for you to post the results of the scanner drive test.

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