Question about Eureka 2961AVZ Bagless Upright Vacuum

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No action Hi: My brush roll won't budge. After we cleaned out all the hoses and replaced a badly worn belt (burned?) when I turn it on the smell of burning rubber and smoke has continued. What hurts is that I don't think I've used the vacuum a total of 10 times ... and I had such high hopes. Ideas?

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  • Anonymous Oct 10, 2008

    I am having the same problem... the brushroll wont spin.  I've only used it maybe 15 times.  It's such a pain... now, to clean, i have to ge on my knees and use the hose bc thats the only thing that works.

  • Anonymous Feb 20, 2009

    well i used i used it ONLY once,and the brush won't spin.somebody PLEASE TELL ME WHAT IS GONG ON?!

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I had the same problem with the belt breaking and the roller not spinning. I read about giving the roller a couple of revolutions to seat the belt, so I put another new belt on. It still didn't spin. I realized it was the end cap that was not spinning so I took off the roller and gently pried off the end cap and there was an enormous amount of thread spun around inside of the small area. I had to keep digging it out with tweezers. Quite unbelievable. I also found that when it spits out instead of sucking up, it needs to be cleaned. Check all areas, especially the part that is round that you have to twist open. (Inside, behind the foam filter and UP).

Posted on Jun 01, 2009

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Once you put the new belt on spin the brush two full revolutions to seat the belt....OH and make sure there isn't any hair on the brush as it can lead to my problem...broke the end offf the brush

Posted on May 16, 2009

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What is causing the beater bar brush to spin extremely fast?


HI, it's Jim from Crucial Vacuum!

First thing is to be sure to unplug your vacuum. Once you begin smelling a burning smell it's essential to stop vacuuming immediately.

One of two things may be happing here:

1) Your brush roll may need replacing. It's possible that the sides where it attaches to the vacuum have been worn down with age. The bristles falling off is a clear indicator that it's time to replace the brush roll. Also, look for debris, or hair that's wrapped around the brush. Remove all of this with either a razor, or a scissor.

2) Check your vacuums belt. Is it wrapped around the brush roll at all, or is too loose? If so, this means there's no tension around your brush roll and it could be causing your vacuum to overwork the motor and overheat, hence the smell.

Clean this area out and then replace the brush roll and belt. You should be seeing a noticeable difference in both your vacuums suction, and a lack in the burning smell.

You can purchase replacement parts for your vacuum direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

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Burning smell


For an upright or canister with a power head

a burning smell is usually an indication that the belt is slipping. It may just be worn out or the brush and or bearings may be bound up with hair. Remove the brush cover, some are on top other on the bottom, and look for anything wrapped around the brush. Also look at the belt where it goes around the drive spindle, if you see small black specks the belt needs to be replaced. Check the brush fro free movement, if it dosen't spin easly the bearings may need cleaning.

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If the burning smell is an electrical smell it could be motor or wiring problems which are best handled by a professional. If it smells like burning rubber it is probably the belt. If it smells like burnt wood it could be the belt slipping on the brush roll, if the brush roll is made of wood. Dust and debris can also accumulate behind the end caps of the brush roll causing friction which can cause a burning wood smell.

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Hey, you may want to have check if the brush turns by hand without the belt in place. If the brush doesn't turn manually, you'll need to replace the brush.

Here's a quick link to the BISSELL website to assist you.

http://www.bissell.com/default.aspx?cid=ccsocial

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I cleaned the belt area and removed all of the strings and fuzz. However, I am still smelling rubber burning from the vacuum.


This can be caused by a loose or worn belt that is continually slipping on the brush. It simply needs replaced with the correct belt.
It can also be caused by the belt being caught on something by the shaft. In this case, the power head needs to be taken apart to check for improper placement of belt.
The vacuum motor could also be overheating, which would more than likely be caused by a plugged hose. Disconnect hose from power head and vacuum, then try to roll a marble or small ball through it. Also, check the vacuum's hose port for a plug. Another area to check is the tube in the power head. Clear if needed before continueing operation.

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The belt just goes from the motor shaft to the brush roll. Do the ends of the brush trun freely, or is one of them froze up, if so replace the brush roll. If it is ok, try to turn the brush roll by hand, maybe the belt got pinched and won't move.

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