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Back cover open - Brother Office Equipment & Supplies

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  • babymoney Aug 25, 2008

    it says the back cover is open we tried turning it off

  • poolside Sep 29, 2008

    There was a paper jam in the rear that has been cleared. Message still says that the "back cover is open".  


    Where is the switch that detects the cover is closed?

  • Anonymous Oct 07, 2008

    "Back Cover Open"   What back cover?

  • Anonymous Oct 10, 2008

    Back cover is closed but receiving the message 'back cover open'

  • hyphill Oct 21, 2008

    Had a paper jam, cleared it, and now the printer is INSISTING the back cover is open. It's not. What's up with that?! I really need to print stuff!

  • mtn_ayla Dec 05, 2008

    brother dcp 7020 printer: had a paper jam and cleared it. but the dumb machine keeps insisting that it has a back cover open when it's not. what's the solution???

  • Anonymous Dec 30, 2008

    my printer says back cover open

  • Anonymous Jan 11, 2009

    I have same problem. How canI solve it

  • Anonymous Feb 01, 2009

    I have the same problem with my printer i had a paper jam and once i cleared it the printer kept on insisting that the back cover was open although it clearly wasn't

  • giac277 Apr 01, 2009

    Brother MFC7420 message "back cover" open when it's not

  • MC1834 Apr 03, 2009

    BACK COVER OPEN ERROR MESSAGE DISPLAYED AFTER CELARING PAPER JAM. I AM SURE ALL PAER IS CLEARED AND BACK COVER IS CLOSED...

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I've had this problem for about a month and just found the solution. I hope you can follow my description...
Open the back cover; pull down the black, hinged paper guide.
You'll see a 1" lever sticking up in the center connected to a 5" horizontal bar.
About 3" to the right of that lever you'll see a tab protruding from the bottom of the bar. That tab needs to go into the slot below it. That just be the trigger/switch. Mine was dislodged from that slot. When I re-inserted it my problem was fixed.

Posted on Oct 31, 2008

  • mingala2000 Sep 05, 2010

    I love you, You solved my problem Thanks a lot a lot

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I found that there is a optical switch on the right side as viewed from the back. This needs to be "blocked" by the plastic tab the moves in and out with the paper guide part. I saw that the small horizontal plastic bar has a small tab in the middle that was not inside of its slot. I moved it back into the slot and the problem went away. This problem was found on another brother printer and the fix was the same.

Posted on Jan 07, 2010

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Thnx even tho i figured it out tht same night lol but thnx neways

Posted on Oct 31, 2008

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