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I have a Arris TM502G and it's refusing to detect telephone 1 and my phone isn't working but my internet and my cable is working. everything is hooked up right and I've hit reset a few times and it's still doing not detecting it it's just flashing.

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Taken from the user guide:
http://www.arrisi.com/support/guides/_docs/TM502_User_Guide.pdf

Wiring Problems
If the Telephony Modem begins flashing all its lights for more than 10 seconds, this indicates a problem
with the telephone wiring — the red and green wires may be shorted (touching), or there may
be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the
telephone lines from the Telephony Modem, then call a wiring technician for assistance.

Posted on Jun 17, 2009

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