Question about Apple iPhone 3G
Bought a 3G yesterday and I can't sync it with my iTunes. I use an iMac with the Leopard. When I plug the iPhone 3G into the iMac I get an error message, "iTunes could not connect to the iPhone because an unknown error occurred (0xE8000001)."
I re-installed the latest version of iTunes (7.7), restored my iPhone 3G and I still get the same message as soon as I plug into my computer.
Please help, I was so excited to get my iPhone 3G & now i really want to enjoy my iPhone 3G.
Thanks for helping.
I just had this problem and it turned out to be... It didn't like my iPod cable. Switched to the iPhone cable and it worked.
Seems to be an iPhone 2.0 prob, or 3g prob, since I was using the iPod cable to sync my old iPhone just fine.
Posted on Aug 07, 2008
All i had to do when my pc wouldnt connect to my iphone was simply sign out of my itunes account, then sign back in. it worked perfectly after that.
Posted on Mar 16, 2010
Follow these steps to remove and reinstall the Apple Mobile Device Service on Mac OS X. You will need to authenticate an administrator account and password to complete these steps.
Step 1 - In the Finder, locate iTunes in the Applications folder and drag it to the Trash.
Step 2 - Move the iTunes icon to the Trash
Step 3 - Choose Go > Go to Folder.
Step 4 - Enter /System/Library/Extensions and click Go.
Step 5 - Locate the file AppleMobileDevice.kext and drag it to the Trash.
Step 6 - Choose Go > Go to Folder.
Step 7 - Enter /Library/Receipts/ and click Go.
Step 8 - Locate the file AppleMobileDeviceSupport.pkg and drag it to the Trash.
Authenticate with the admin password.
Step 9 - Choose Finder > Empty Trash and restart the computer.
Step 10 - Now download & install the newest iTunes version.
Hope it helped you,
Enjoy your iPhone 3G
Posted on Jul 13, 2008
If your on PC, i solved it by creating a new user logon account, then reloaded itunes under the new user - works fine
Posted on Apr 18, 2009
Uncheck Sync from iPhoto under the Photos tab. Fixed mine.
Posted on Jul 28, 2008
The real solution for this problem is based on the "lockdown" folder in the user's library. What I had to do was log in as root and delete it. iTouch (or iPhone) will connect fine..
Posted on Aug 26, 2008
I have the same freak'n problem!!!! I too have an new iMac. I've been on countless calls with Apple over this (yes I bought my 3G on the 11th)
Basically it's something in our user account settings. I've tried the above remedy to no avail. Create a different user and plug the iPhone in and it will work fine but then you have to transfer units...
it's very very lame and I want to know what in my user settings is creating this error!
Posted on Jul 15, 2008
Thought I would flag that I just solved this by rechecking my USB Hub (started into some of the more complicated solutions here then saw this on another forum). Ends up during some moving, the USB seemed to be powered but was not. Just thought I would note that in my case not enough power to the iphone connection to the Hub got it working again - JT
Posted on Nov 28, 2009
On an old iMac, I solved this problem by killing the iTunes Helper process. This is on an old iMac with USB 1.1 ports. I connected a first generation iPod Touch.
Posted on Apr 18, 2010
For mac and pc simply try all usb ports , one of mine was fooked. delighted. thanks guys xxxx
Posted on Apr 07, 2010
Solution #7 worked for me. I had hacked the lockdown folder to make YouTube work and that had the bad effect of making iTunes no longer connect.
Renaming the lockdown folder to lockdown.save makes itunes sync and breaks YouTube.
This is all using iPhone (pwnage) 3.0 on a 2nd generation iPhone.
Posted on Jul 30, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Aug 28, 2011 | Apple iPhone 3G
Jun 07, 2010 | Apple iPhone 3G
May 20, 2017 | Apple iPhone Smartphone
Jun 07, 2009 | Apple iPhone 3G
Jan 28, 2009 | Apple iPhone 3G
Jan 20, 2009 | Apple iPhone 3G
Jul 15, 2008 | Apple iPhone 3G
18,064 people viewed this question
Usually answered in minutes!