Question about Apple iPhone 3G

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IPhone 3G Error 0xE8000001

Bought a 3G yesterday and I can't sync it with my iTunes. I use an iMac with the Leopard. When I plug the iPhone 3G into the iMac I get an error message, "iTunes could not connect to the iPhone because an unknown error occurred (0xE8000001)."

I re-installed the latest version of iTunes (7.7), restored my iPhone 3G and I still get the same message as soon as I plug into my computer.

Please help, I was so excited to get my iPhone 3G & now i really want to enjoy my iPhone 3G.

Thanks for helping.

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  • markus196 Jul 15, 2008

    I observe exactly the same behavior (error 0xE8000001 when connection the iphone 3G to my intel iMac). Re-installation of iTunes as described above did NOT help. It occurs at all USB port (with or without hub), but only at certain accounts. Other accounts at the same computer do work ...



  • Anonymous Jul 23, 2008

    I have the same problem. However, it seems like the solution provided below, steps 3-7 are for a windows OS, not a Mac. Am I wrong? What steps do I take using my Macbook Pro to solve this syncing problem with my iphone?

  • elolin Jul 24, 2008

    friend is having the same problem exactly. she is on a imac 20" 2.16ghz with leopard upgrade.

  • sTiebor Aug 04, 2008

    Exactly the same scenario for me, eMac, latest Leopard installed, latest iTunes and same stupid error and the first couple of times when I tried to sync my music, iTunes got stuck at importing exactly song no. 5, every single time I tried! Frustrating is an understatement.


    sOnja

  • merryAnn Aug 14, 2008

    My iPhone suffers from the same problem exactly.






  • mollE Sep 07, 2008

    I also have this problem, why is this happening?
    What will be the end with the iPhone 3g?



  • Anonymous Jan 29, 2009

    this is the same for my ipod touch
    when i try and sync the exact same message comes up

  • eclecticjen Feb 01, 2009

    Same thing... my harddrive died and I've reloaded the new one with the latest version of itunes, 8.0.2. I am still getting the same error and have tried all options listed below. HELP!

  • Anonymous Mar 09, 2009

    Same as above - error message.

  • Anonymous Apr 13, 2009

    same

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11 Answers

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I just had this problem and it turned out to be... It didn't like my iPod cable. Switched to the iPhone cable and it worked.
Seems to be an iPhone 2.0 prob, or 3g prob, since I was using the iPod cable to sync my old iPhone just fine.

Posted on Aug 07, 2008

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All i had to do when my pc wouldnt connect to my iphone was simply sign out of my itunes account, then sign back in. it worked perfectly after that.

Posted on Mar 16, 2010

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Follow these steps to remove and reinstall the Apple Mobile Device Service on Mac OS X. You will need to authenticate an administrator account and password to complete these steps.

Step 1 - In the Finder, locate iTunes in the Applications folder and drag it to the Trash.

Step 2 - Move the iTunes icon to the Trash

Step 3 - Choose Go > Go to Folder.

Step 4 - Enter /System/Library/Extensions and click Go.

Step 5 - Locate the file AppleMobileDevice.kext and drag it to the Trash.

Step 6 - Choose Go > Go to Folder.

Step 7 - Enter /Library/Receipts/ and click Go.

Step 8 - Locate the file AppleMobileDeviceSupport.pkg and drag it to the Trash.
Authenticate with the admin password.

Step 9 - Choose Finder > Empty Trash and restart the computer.

Step 10 - Now download & install the newest iTunes version.

Hope it helped you,
Good luck,
Enjoy your iPhone 3G

Posted on Jul 13, 2008

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If your on PC, i solved it by creating a new user logon account, then reloaded itunes under the new user - works fine

Posted on Apr 18, 2009

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Uncheck Sync from iPhoto under the Photos tab.  Fixed mine.

Posted on Jul 28, 2008

The real solution for this problem is based on the "lockdown" folder in the user's library.  What I had to do was log in as root and delete it.   iTouch (or iPhone) will connect fine..

Posted on Aug 26, 2008

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I have the same freak'n problem!!!! I too have an new iMac.  I've been on countless calls with Apple over this (yes I bought my 3G on the 11th)  Basically it's something in our user account settings.  I've tried the above remedy to no avail.  Create a different user and plug the iPhone in and it will work fine but then you have to transfer units...
it's very very lame and I want to know what in my user settings is creating this error!

Posted on Jul 15, 2008

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Thought I would flag that I just solved this by rechecking my USB Hub (started into some of the more complicated solutions here then saw this on another forum). Ends up during some moving, the USB seemed to be powered but was not. Just thought I would note that in my case not enough power to the iphone connection to the Hub got it working again - JT

Posted on Nov 28, 2009

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On an old iMac, I solved this problem by killing the iTunes Helper process. This is on an old iMac with USB 1.1 ports. I connected a first generation iPod Touch.

Posted on Apr 18, 2010

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  • 9 Answers

For mac and pc simply try all usb ports , one of mine was fooked. delighted. thanks guys xxxx

Posted on Apr 07, 2010

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Solution #7 worked for me. I had hacked the lockdown folder to make YouTube work and that had the bad effect of making iTunes no longer connect.
Renaming the lockdown folder to lockdown.save makes itunes sync and breaks YouTube.
This is all using iPhone (pwnage) 3.0 on a 2nd generation iPhone.

Posted on Jul 30, 2009

  • billyork23 Jul 30, 2009

    Since solution numbers change, this is the one I'm referring to:


    The real solution for this problem is based on the "lockdown" folder in the user's library. What I had to do was log in as root and delete it. iTouch (or iPhone) will connect fine..

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