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Problem with Apple iPhone 3G

iPhone 3G Error 0xE8000001

Bought a 3G yesterday and I can't sync it with my iTunes. I use an iMac with the Leopard. When I plug the iPhone 3G into the iMac I get an error message, "iTunes could not connect to the iPhone because an unknown error occurred (0xE8000001)."

I re-installed the latest version of iTunes (7.7), restored my iPhone 3G and I still get the same message as soon as I plug into my computer.

Please help, I was so excited to get my iPhone 3G & now i really want to enjoy my iPhone 3G.

Thanks for helping.

Posted by avatar on Jul 13, 2008

    • By avatarGuest Apr 13, 2009

    • same

    • By avatarGuest Mar 09, 2009

    • Same as above - error message.

    • By avatareclecticjen Feb 01, 2009

    • Same thing... my harddrive died and I've reloaded the new one with the latest version of itunes, 8.0.2. I am still getting the same error and have tried all options listed below. HELP!

    • By avatarGuest Jan 29, 2009

    • this is the same for my ipod touch
      when i try and sync the exact same message comes up

    • By avatarmollE Sep 07, 2008

    • I also have this problem, why is this happening?
      What will be the end with the iPhone 3g?



    • By avatarmerryAnn Aug 14, 2008

    • My iPhone suffers from the same problem exactly.






    • By avatarsTiebor Aug 04, 2008

    • Exactly the same scenario for me, eMac, latest Leopard installed, latest iTunes and same stupid error and the first couple of times when I tried to sync my music, iTunes got stuck at importing exactly song no. 5, every single time I tried! Frustrating is an understatement.


      sOnja

    • By avatarelolin Jul 24, 2008

    • friend is having the same problem exactly. she is on a imac 20" 2.16ghz with leopard upgrade.

    • By avatarGuest Jul 23, 2008

    • I have the same problem. However, it seems like the solution provided below, steps 3-7 are for a windows OS, not a Mac. Am I wrong? What steps do I take using my Macbook Pro to solve this syncing problem with my iphone?

    • By avatarmarkus196 Jul 15, 2008

    • I observe exactly the same behavior (error 0xE8000001 when connection the iphone 3G to my intel iMac). Re-installation of iTunes as described above did NOT help. It occurs at all USB port (with or without hub), but only at certain accounts. Other accounts at the same computer do work ...



Similar Questions

  • restore

    Posted by Mark Janczak on 151 days ago

Solutions (12)

Best Solution

I just had this problem and it turned out to be... It didn't like my iPod cable. Switched to the iPhone cable and it worked.
Seems to be an iPhone 2.0 prob, or 3g prob, since I was using the iPod cable to sync my old iPhone just fine.

  • By Author imagewygit Aug 07, 2008

all i had to do when my pc wouldnt connect to my iphone was simply sign out of my itunes account, then sign back in. it worked perfectly after that.

Follow these steps to remove and reinstall the Apple Mobile Device Service on Mac OS X. You will need to authenticate an administrator account and password to complete these steps.

Step 1 - In the Finder, locate iTunes in the Applications folder and drag it to the Trash.

Step 2 - Move the iTunes icon to the Trash

Step 3 - Choose Go > Go to Folder.

Step 4 - Enter /System/Library/Extensions and click Go.

Step 5 - Locate the file AppleMobileDevice.kext and drag it to the Trash.

Step 6 - Choose Go > Go to Folder.

Step 7 - Enter /Library/Receipts/ and click Go.

Step 8 - Locate the file AppleMobileDeviceSupport.pkg and drag it to the Trash.
Authenticate with the admin password.

Step 9 - Choose Finder > Empty Trash and restart the computer.

Step 10 - Now download & install the newest iTunes version.

Hope it helped you,
Good luck,
Enjoy your iPhone 3G

  • By Author imagejhonF Jul 13, 2008

If your on PC, i solved it by creating a new user logon account, then reloaded itunes under the new user - works fine

Uncheck Sync from iPhoto under the Photos tab.  Fixed mine.

Thought I would flag that I just solved this by rechecking my USB Hub (started into some of the more complicated solutions here then saw this on another forum). Ends up during some moving, the USB seemed to be powered but was not. Just thought I would note that in my case not enough power to the iphone connection to the Hub got it working again - JT

The real solution for this problem is based on the "lockdown" folder in the user's library.  What I had to do was log in as root and delete it.   iTouch (or iPhone) will connect fine..

  • By Author imageGuest Aug 26, 2008

I have the same freak'n problem!!!! I too have an new iMac.  I've been on countless calls with Apple over this (yes I bought my 3G on the 11th)  Basically it's something in our user account settings.  I've tried the above remedy to no avail.  Create a different user and plug the iPhone in and it will work fine but then you have to transfer units...
it's very very lame and I want to know what in my user settings is creating this error!

for mac and pc simply try all usb ports , one of mine was fooked. delighted. thanks guys xxxx

Solution #7 worked for me. I had hacked the lockdown folder to make YouTube work and that had the bad effect of making iTunes no longer connect.
Renaming the lockdown folder to lockdown.save makes itunes sync and breaks YouTube.
This is all using iPhone (pwnage) 3.0 on a 2nd generation iPhone.

    • By avatarbillyork23 Jul 30, 2009

    • Since solution numbers change, this is the one I'm referring to:


      The real solution for this problem is based on the "lockdown" folder in the user's library. What I had to do was log in as root and delete it. iTouch (or iPhone) will connect fine..

Hi Friends,
Apple iPhone 3G's main problems are Display and Bluetooth problems.
For Display and Bluetooth problems you can visit a link by just Click Here .

For any other problems with this Phone you can Click Here .

  • By Author imageioetkc May 13, 2009

On an old iMac, I solved this problem by killing the iTunes Helper process. This is on an old iMac with USB 1.1 ports. I connected a first generation iPod Touch.

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