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I got an mp3 Zen creative 4gb each time i turn it on or charge it, it rebuilds then freezes. how do i fix it?

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  • keatons_flig Jul 13, 2008

    ok is there anyway to fix it?

  • Thomas Van Tress
    Thomas Van Tress May 11, 2010

    Does the unit do the same thing when connected to a PC i.e. when you are synching with the creative software? Your comment doesn't really tell me whether you did or didn't reset it yet.

  • Thomas Van Tress
    Thomas Van Tress May 11, 2010

    I take it you have already tried resetting the unit by using a paper clip? Be advised you could possibly lose all information on it.

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  • 77 Answers

If resetting the unit didn't fix the issue, you may have to return it to Creative for repair or think about replacing it with a new one.

Good Luck

Posted on Jul 19, 2008

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1 Answer

I have a creative Zen 2GB & when I turn it on it has to rebuild libraies and then once that is complete it freezes on the one song & I cant turn it on or off


Ok just fixed mine by pushing pin into reset hole. Hold play button turn zen v back on format player. yes you will lose your data but its better than buying a new mp3 player. download zen firmware update plug player in and update. This problem is caused by a corrupted file so the only way to fix it is full formate.

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If you already try both reset, then try doing a firmware update.

On computer try unplugging computer power cable, and if it is a laptop also remove battery, this sort out problems related with electrostatic charges on computer USB ports.

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1 Answer

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My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

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YOUR MUSIC FILE IS CORRUPTED.When you hook it up to pc .open the files on the zen and format the music file.If you still have a problem.Format the drive and download new drivers here>http://support.creative.com/kb/ShowArticle.aspx?sid=8451.RICHARDM69

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I was having the same issues with my Zen Vision M : 30 G. It was not recogznized on any computer, and when I turned it on after having it off for a large amount of time (24 hours), it would rebuild half way before completely turning on.
I did a TON of research and found nothing but I finally got my Zen to work by trial and error.  This is how I did it:
Download the MP3 Recovery tool on the Creative Support Website. Make sure that the MP3 player is at least half charged.   Turn on the mp3 player, holding the on power switch in the ON position. (Very important to hold the Power switch!) While holding down the Power switch, reset the Zen by inserting a small object into the hole at the bottom (thumbtack, wire, earring).  A menu will appear: Clean Up, Format (All), Reload OS/Firmware, and Reboot. I chose Clean Up first and this did not work for me so then I Format.  It will remove all of your data on your Zen.   After Formatting, Reboot your Zen and plug it up to your computer. Run the MP3 recovery tool again.   The Firmware should recognize your Zen, and once installed, so should your computer.
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i my creative zen 4gb is saying rebuilding someone can help me resolving this problem.

king regards

danilo

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Reset button to left - use a paperclip. If its a 4gB it might be faulty.

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ive got the same thing
basicly i cant turn it on rebuild dont work and my comp cant find mine but my brothers works perfectly

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1 Answer

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http://us.creative.com/support/downloads/

and download the firmware for you version,.

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I just found this on another website and it seems to be working so give it a shot


Listen!!!!! Anyone having problems try this before you blame the product. Turn off player........remove battery.......hold on button ON and put battery back in while still holding the power button on. When power comes on release the power button. You should now see a clean format and re-boot screen. Use the clean function two times. After the second time go down to reboot and should be fine. Worked for me. The Zen Micro Photo is a sweet mp3 player. Dont blame the product for something YOU most likely did. This will fix 99% of your players problems

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