Dish network changed to snow when I tried to change station to channel 13. I pressed "power" for 5 seconds with no change.

Each TV receiver has to be fed with a separate cable from the lnb. They can not be bridges or split.

Hey cthaemar, it sounds like it may have been switched off the correct channel. If it is hooked up with a Coaxial cable it will be on channel 3 or 4, and if it is hooked up with an AV cable then it would be on one of the inputs.

If it's channel 3 or 4 try pressing the gray TV button on the remote and changing the channel. If that doesn't work you may need to use the TV's remote or the TV itself.

If it's on an input press the same gray TV button and then try pressing Input. With this you can also try the TV remote or the TV itself to change those if our remote doesn't change it.

Let me know if you have any other questions or concerns!

Tommy Faust
DISH Network

Hey knapshak, Tommy Faust with DISH Network here. It would need to be programmed to the receiver in order to change programming. You can do that by following the steps below.

1. Access System Information screen from your main TV.
2. Note the number on the bottom of screen next to Remote Address.
3. Hold SAT until all buttons on top light up then release.
4. While SAT is blinking enter a number between 1-15 and press # (Different from number listed)
5. Press record 3 times and the number should change, try the remote and see if you can change channels.

You can also check out this link for more information:
http://www.dishnetwork.com/SupportSection/remote-setup

Tommy Faust
DISH Network

Hello. If this has not yet been resolved, I have some simple steps for you that will help you out.
First off, it sounds like the remote needs to be programmed, and since I do not know the particular DISH remote you have, here are the steps for a power scan, which will scan the TV for the correct code.
1. Hold down the Clear TV button until all lights at the top of the remote light up
2. Press the red TV POWER button
3. Press and release the up arrow on the remote about once a second until the tv turns off.
4. When it turns off, press the # (Pound) button
5. Try powering the tv on/off, and try the volume. If one or more of these functions do not work, start over at step 1 again.

Then once you are on 73, that picture will work. You can also try the alternate channels, which are 22 and 21. That may also give you a picture. I hope this helps!

Becki Barned
DISH Network Customer Service

We would be happy to help with that. Some TV's do not havethe ability to go as high as channel 73; this may be the case for yourEnvisionTV. We would recommend changing the channel that your DISH Networkreceiver outputs the picture for your TV2. Start by pressing the"Menu" button, from the main menu press 6 for "SystemSetup", then 1 for "Installation", and then 5 for"Modulator Setup". Under TV2 we are going to change the mode to"Air", the channel displayed beside it should change to 60, selectdone on the right side of the screen to save the changes. Now change thechannel of your TV2 to 60 and you should get the DISH Network programming.

We hope this helps. Thanks so much for being a valued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

Hi Mary with Dish Network Customer Service. When you press the select or guide button, does the Sat button light up on the top left of remote. You can try to readdress the remote to the reciever. http://www.dishnetwork.com/SupportSection/remote-setup or you will need to Dish network to have the remote replaced

We would be happy to help with that. Some TV's do not havethe ability to go as high as channel 73; this may be the case for your (enterbrand here). We would recommend changing the channel that your DISH Networkreceiver outputs the picture for your TV2. Start by pressing the"Menu" button, from the main menu press 6 for "SystemSetup", then 1 for "Installation", and then 5 for"Modulator Setup". Under TV2 we are going to change the mode to"Air", the channel displayed beside it should change to 60, selectdone on the right side of the screen to save the changes. Now change thechannel of your TV2 to 60 and you should get the DISH Network programming. Wehope this helps. Thanks so much for being a valued DISH Network customer! Phillip Chang DISH Network Customer Service Representative

Hello, the remote can sometimes have problems. If you haven't changed the batteries in 60 days, try different batteries, or even try a different brand. Sometimes also, with new remotes, the remotes can be faulty upon arrival. If changing the batteries doesn't help, then at that point, we would probably want to replace the remote again. It has been some time since you posted, but if you have yet to get this resolved, I would be more than happy to take a look into this for you. You can reach me at [email protected].


Becki Barned
DISH Network Customer Service

We would be happy to help with that. Some TV's are not ableto go as high as channel 73. This sounds like you're having an issue with yourTV2, this would be the TV located in a different room than your DISH Networkreceiver. Go to the main TV by the receiver, press the menu button located onthe top left of your DISH remote. Once in the main menu, press the numbers6-1-5, this will take you to the "Modulator Setup" screen. Once there we want to highlight the "Air"option located below "TV2 Out" then press the select button. TheChannel should change from 73 to 60. Change the channel of the TV you arehaving an issue with to channel 60; you should get the DISH Network programmingat that point. We hope these steps help you get that fixed. Thank you for beinga valued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

Press INPUT button on your TV remote and select right input.