Rank: Guide
Rating: 92%, 2 votes
I had a problem with the thread balling up under the face plate, too.
I have a Kenmore 385 16528000. I don't know if with other brands that this will pertain to them, but this was my solution:
I had the needle in the wrong way! The top part of the needle that is inserted into the machine needs to go in with the FLAT SIDE AWAY from you. So I hope that helps somebody!!
Elayna