Question about Logitech QuickCam Express Web Camera

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Logitech sound problem

Whenever i try and record a video the sound is always staticy and low and i can hardly hear what i am trying to record.

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Normal 0 Two things can cause static.
First, If you have your speakers turned up to high it will give you feedback causing distortion and static. I recommend using a headset when videoing.
Second reason is, if you are using a laptop and have added an external microphone between the two it will cause distortion and static.
Not knowing the configuration of your computer makes it harder to analyze the problem.
So hope this is of some help. Bud

Posted on Feb 04, 2009

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The cause of a Web Cam's microphone to stop working can be either a hardware issue or a result from incorrect configurations.
Recommendations:
Determine whether it is a hardware problem by testing the microphone in Sound Recorder.

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
  3. Click the Stop button.
  4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
    1. Click "Edit," then "Audio Properties."
    2. Make sure Logitech is listed as the Preferred device for "Sound recording."
We also recommend using the camera on another USB enabled system.
If you can record sound in Sound Recorder, but not in the QuickCam application, try setting the Logitech Microphone as the Preferred device in Audio Properties.
Additional Information:
Multimedia keyboards that have the ability to control your computer volume may have software that can interfere with your webcamera's sound. If you have a Multimedia keyboard with volume control, the keyboard's software may need to be uninstalled in order for the camera's microphone to work properly in Windows.


Please see these related articles as well:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=8527

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=8526

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The microphone may not work because of a hardware or configuration problem. To determine if it's a hardware problem, test the microphone in Sound Recorder.

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
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    1. Click "Edit," then "Audio Properties."
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The microphone may also be defective. To test this, try the camera on another USB enabled system.
If you can record sound in Sound Recorder, but not in the QuickCam application, try setting the Logitech Microphone as the Preferred device in Audio Properties.

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