Question about Compaq Evo N610C Notebook

3 Answers

Compaq laptop problem

Laptop shuts off without warning while on battery power. Can then reboot
but same thing happens repeatedly even though battery shows plenty of time left. Happens while using and when idle.
Battery charges OK and contacts look OK. Bought new battery but same problem.
Power save options are set to never turn off. Unit runs OK on AC power and runs OK on battery in Windows Safe mode but problem returns on booting normally. Also noticed lately that AC and battery icons are missing from system tray.
Compaq Evo N600C with Windows XP Pro SP2. Updates are current. Bought used and believe unit was upgraded to XP from Windows 2000.

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  • 24 more comments 
  • tmac1 Jul 13, 2008

    OK, I am ready when you are.



    tmac1

  • tmac1 Jul 13, 2008

    OK.

  • tmac1 Jul 14, 2008

    I'm a little confused.You say to copy the SoftPaq to a floppy first and then execute it. The directions say to execute the SoftPaq from the directory used to download and then put in a diskette when prompted.

  • tmac1 Jul 14, 2008

    WV,



    I am running the BIOS create diskette but nothing is happening. I have a screen that says to insert the diskette which I did and press "enter". I press enter and nothing happens. The "esc" and F9 to print label don't work either. None of the keys work. It's just sitting there.

  • tmac1 Jul 14, 2008

    The program is executing in a command prompt window and doesn't recognize the keys for some reason. I am looking at the window options.

  • tmac1 Jul 14, 2008

    The CPU was topped out at 100% and overheating. I think that's why nothing was happening. I closed the command prompt window to stop the program and it's back to normal.

  • tmac1 Jul 14, 2008

    I copied the SoftPaq to the floppy and executed it from there. Same thing ...program freezes at 100% CPU.

  • tmac1 Jul 14, 2008

    I have found that by right clicking on the program and getting program properties, it shows options for running this program in different compatibility modes: Windows 95, Windows 98 / Windows ME, Windows NT4.0(Service Pack 5, Windows 2000. None of these options was turned on. Theres no Windows XP listed. It also has screen resolutions settings and an option in "Input settings" for "Turn off advanced text services for this program." It looks like you have to set the program to what you want.

  • tmac1 Jul 14, 2008

    The options screen at the top says " If you have problems with this program and it worked correctly on an earlier version of Windows, select the compatibility mode that matched that earlier version." I tried running the program under Windows 2000 and Windows 98 / ME compatibility modes but same thing.

  • tmac1 Jul 14, 2008

    I have disabled everything and program still hangs.

  • tmac1 Jul 14, 2008

    I copied the update file over to my Win 2000 system and ran it. It looks likes it ran OK and created the diskette.

  • tmac1 Jul 14, 2008

    I don't have winzip as a seperate product.

  • tmac1 Jul 14, 2008

    I went ahead and booted up from the diskette I made on Win 2000 system. Everything went OK. I made a backup of the current BIOS and then ran the update. It said the I was replacing the 10/12/01 with 10/17/01 version. On exit it powers off the machine. I then powered it on and it came up OK.

  • tmac1 Jul 14, 2008

    I forgot about setting the BIOS defaults before booting the first time so I booted again and did that. Everything looks OK.

  • tmac1 Jul 14, 2008

    Yes, it looks like the BIOS update went pretty well. I know you said to set the defaults before booting again but I forgot. I did that after shutting down and before a second boot. Is that OK? It came up OK both times.

  • tmac1 Jul 15, 2008

    OK. I will try the next BIOS update. The interface for the one I just did looks pretty much the same as the original.



    Are there any grief councelors available to help Laura? Maybe the Hospice can provide assistance.

  • tmac1 Jul 15, 2008

    OK, I ran the next BIOS update and it worked. I booted up OK and everything looks good. I am trying to access F10 when booting but have missed it a couple of times. I guess I need to restore the defaults again?

  • tmac1 Jul 15, 2008

    This BIOS doesn't seem to have an F10 access on bootup. I have tried but no luck so far.

  • tmac1 Jul 15, 2008

    Hi WV,



    Tried F2 and Delete and no luck. What I get when I press any one of these (F10, F2, Delete) is a Windows progress bar accross the bottom of the screen and then the Windows logo. The Compaq logo says to press F10 like before.

  • tmac1 Jul 15, 2008

    OK, I will do that and check back with you later today.



    tmac1

  • tmac1 Jul 16, 2008

    I disabled the Infrared Monitor service and it worked OK. I rebooted (XP didn't require it) and the service is not started. I did the same for a Norton AV Client service.

  • tmac1 Jul 16, 2008

    I have been looking at some of the services and what they do. I also uninstalled AVG for now until I decide which anti-virus program I want.

  • tmac1 Jul 16, 2008

    Hi WV,



    I was able to access the new BIOS finally. You have to be really quick and hit F10 as soon as the Compaq logo appears. If you wait a second or two you miss it.

  • tmac1 Jul 17, 2008

    OK, I will work on those things. You want me to disable Error Reporting Service also?



    I don't think there are any more BIOS updates. I have one more in my folder, but that one is for the other ROM family (68P4F). That is the first one we tried and got an "incompatible" messaage.



    The current BIOS is:



    BIOS Version COMPAQ - 31120320 EPP runtime BIOS - Version 1.1 686DF v2.49





  • tmac1 Jul 17, 2008

    I disabled ICS service and now I have a warning saying that there is no firewall running. I also have disabled Error Reporting Service. I noticed that there is no Casheman info in the system tray (no graph or memory display).

  • tmac1 Jul 17, 2008

    I have re-enabled ICS and Error Reporting Service. I now have a firewall again and the Casheman info in the system tray.

×

3 Answers

That's okay. Your laptop is more or less acting like the old Compaq's always did. In fact, most of us refused to work on them. Your laptop will be running well soon enough. Windows XP has its own compression and decompression program but sometimes doesn't handle executable compressed files which is what those Soft Pacs are. You wouldn't know that necessarily. I didn't think right clicking the file would give you an uncompress here option, which Windzip or WinRar would if they were installed. As a matter of speaking, it is a good idea to have one or both of those on board any computer as a tool. Unlike Anti Virus you don't have to update them every year and their price is fair.

So long as you have the files on a floppy now is all that matters. What I said before still applies, it is very important your computer not loose power while flashing, and that you also not interfere with the computer while its flashing, Also, examine the interface carefully at first, to become familiar with all options that are available. Once option you want to find is the backup option that allows you to backup your Bios before flashing. We get more requests for help from people who flashed their bios and it then crashed after words, but made no backup. Once you have made the backup and backed it up to the a:\mybios.old you can flash the Bios. Upon restarting press F10 to access the bios setup pages, you want to find the hot key, usually F9 that sets the Bios defaults. Then go ahead and reboot. I think after that we can flash the bios from within Windows.

Let me know how it goes.

WV

Posted on Jul 14, 2008

Setting it to a compatibility mode will make no difference. Do you have Winzip installed on your lapotp?

WV

Posted on Jul 14, 2008

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  • 859 Answers

We keep loosing power here the last few hours. I'll give you the download location but just download it and put in a special folder under the folder you created for this set of tasks. Call it Bios Updates. Tomorrow I get you the directions on how to use the floppy to boot to and run the flash program and how to make a backup before you flash. We'll done one step and you email me what you see using your tower.

Here's the file to download:

Talk with you tomorrow. Still no word from Laura's Dad about her Mom and Laura is not taking this well. This poor woman is a cancer survivor and has had her share of miracles already, its clear she is so tired of fighting and when they moved her to Hospice she just fell asleep and hasn't woken up yet.

Worldvet

Posted on Jul 13, 2008

  • 10 more comments 
  • Glenn Rogers
    Glenn Rogers Jul 13, 2008

    Hi,
    Below are the instructions for flashing your bios, copy the soft paq to your floppy and then double click the soft paq file. Do everything it says to do. Make sure your battery is well charged. If in the bios update program there is an option to backup your current bios to that. I added item 7 in the list below on how to name it. Then flash. If you get an error message during the flash that this file is not appropriate but you should slash with some other bios file first, write that bios name down and send it to me.

    Lastly, I would copy and print this off so you can refer to it more easily.

    I have a laptop here with a failing hard drive, so I'll be backing it up to my backup enclosure today. I already repaired the Operating System that had made a real mess of the hard drive, BTW, you should know, that I do a lot of work for RVers who ship their laptops to me for repairs and I ship it to their next destination. If you ever need this you can ask I only need to get permission from FixYa first but it shouldn't be a problem for me as I have a repair listing on this site too under zip code 89415.

    Thanks.
    WV

    Of course, any questions before you start just ask using the comment box below.
    WV

    TITLE: ROMpaq for Evo N600c (686DF ROM)

    VERSION: 2001.10.17 Rev. A
    DESCRIPTION:
    This SoftPaq creates a ROMPaq firmware diskette that can be used to locally restore or upgrade the System ROM in the Evo models listed below with a 686DF Family ROM. The
    ROM Family and ROM date can be determined by running the Setup Utility by pressing F10 on the target computer during system power on of the computer, and viewing
    File/System Information.

    IMPORTANT: Users with BIOS version 10/13/01 or earlier ROM must update their ROM/BIOS to this version (10/17/01 ) before upgrading to the later versions.


    PURPOSE: Critical Update
    SOFTPAQ NUMBER: SP21458
    EFFECTIVE DATE: June 14, 2002
    CATEGORY: ROMPaq
    SSM SUPPORTED: No


    ENHANCEMENTS:
    None


    FIXES:
    - Fixes the problem with erros in the BIOS when flashing to a newer ROM/BIOS with
    version 10/13/01 or earlier in the system.

    IMPORTANT: Users with BIOS version 10/13/01 or earlier ROM must update their ROM/BIOS
    to this version (10/17/01 ) before upgrading to the later versions.

    PREREQUISITES:
    N/A

    HOW TO USE:
    1. Obtain a formatted 1.44-MB diskette.
    2. Download the SoftPaq to a directory on your hard drive and change to
    that directory. The file that is downloaded is an executable with a filename
    based on the SoftPaq Number above.
    3. From that drive and directory, execute the downloaded file
    and follow the on-screen instructions. You will be prompted to
    insert the formatted diskette in a drive to create the diskette.
    4. After the diskette has been created, you may delete the
    SoftPaq file downloaded in step 2.
    5. Turn off the computer.
    6. Place the newly created Compaq Evo N600c ROMPaq Diskette in Drive A:
    and turn on the computer. Follow the instructions on the screen to upgrade the
    System BIOS.
    7. If you can create a backup of your bios do so, create is as a:\mybios.old

    IMPORTANT: DO NOT TURN OFF POWER TO THE COMPUTER WHILE PERFORMING THIS
    PROCEDURE!


    Copyright (c) 2002 Compaq Information Technologies Group, L.P.
    Compaq and the Compaq logo are trademarks of Compaq Information Technologies
    Group, L.P. in the U.S. and other countries. All other product names mentioned
    herein may be trademarks of their respective companies.

  • Glenn Rogers
    Glenn Rogers Jul 14, 2008

    Yes. Follow the directions. I usually do it from the floppy but either way is ok.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 14, 2008

    On second thought I think your antivirus program may be interfering with this, due to the nature of the software inside. Turn off both Norton and AVG, completely and try again.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 14, 2008

    I unpacked it okay to take a look at the contents. This has to be a problem with your antivirus program or progams. Norton is infamous for this and there are times the two will fight with each other and lock up your CPU. It won't hurt to disable them all.

    Press at the same type Ctrl+Shift+Esc, this brings up several window panes with tabs, click on the Processes tab and right click and select disable everything Norton or Symantec, save with AVG.
    Then try again.
    WV


  • Glenn Rogers
    Glenn Rogers Jul 14, 2008

    That's great news. Talk with you tomorrow on the next step. We are still on the d watch here, sad to say.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 14, 2008

    Yes, that was fine if you did it on the second boot. Don't expect miracles to happen just yet, we just need to get you to the point where the HP software can take over. This means being able to update the bios from within the Windows Desktop.

    You should have a bios update that was tried from Windows and you got the error message that led to applying the bios update you just performed. We may need to do one more from a bootable diskette, but we'll have to find out.

    Go ahead and try the next bios update from Windows. You will know which is next in line by the numbering scheme used in the Bios ID. When you go to update the bios in Windows, don't forget to:
    a. create a restore point first.
    b. when applying create a backup of the bios to a floppy,one that
    is formated from within Windows as we discussed before.

    The floppy drive path to enter would be a:\mybios2.old The only caveat in this naming syntax is that the letters that come before the dot is limited to eight characters.

    Let me know the results.

    I have a board meeting for the Arts Council today and have some projects on the table too and of course Laura is still waiting and as each day goes by the worse it gets for her.

    Regards,
    WV


  • Glenn Rogers
    Glenn Rogers Jul 15, 2008

    Ok, on the bootup hot key, try F2 now and if that doesn't work try Del key.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 15, 2008

    That is, to put it mildly, strange. Perhaps this will go away as an issue once we get you updated further.

    I will spend more time with you later today. I have to go out and run some analysis for a business whose security cameras are not behaving correctly.

    However, I did look over the running services and there are a few you can disabled and one that has to be done formally by going into the property page. Since, this will take some time to explain and get your feedback I'll leave it for later.

    Still, to get familiar with how to change the behavior of services at startup, go to the services running property sheet.

    Right Click My Computer, select Manage,click on Services and Applications, double click Services, find the Service: Infrared Monitor, Double Click that. Now you see the property page for a service. We'll do this for a list of services you can disable.

    You can see the values for this service at startup under Startup Type (a drop down list), Automatic, Manual and Disabled. Do this for the Infrared Service and from the drop down list, select Disabled.

    Sometimes XP will tell you that you need to reboot, other times it does not.

    Do this for the Infrared Service which you are not using and was intended for the early wireless mice primarily and is not used at all anymore.

    Post any problems you encounter and if you succeed with no issues let me know that too and I'll post a list of these later.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 16, 2008

    This is good that you have to be faster now to access the bios setup pages. This quick action is normal, just not for you.

    I would uninstall everything Norton, its a resource and memory hog. Let AVG run for now, its not that ******* the system. I have a better free program that covers all bases well but well do that later.

    After uninstalling all things Norton, use the Registry Fixer and clean up after Norton which usually leaves a lot of debris in your Registry.

    I noticed in your system services, you have Internet Connection Sharing running. You don't need to have this, it only allows others to connect through your laptop to access the router's outbound connection. Your tower or router is doing this already.

    So, do this. Disable ICS in Services and see if there is no change, there shouldn't be, if there is a detrimental response re-enable it. There is a more sensible way to turn this off and I'll tell you about it later, just do this method first.

    Ad Aware 2007 has been superseded by 2008 Go Here to download it and it will uninstall your current version Use the menu entry on the left pane to pull up the update page and pdate from there.

    Now that we have Error Reporting Service Disabled your experience in Windows won't be plagued by this bug it represents and crashes Windows so often. I do realize this has noting to do with your actual issue, which I do strongly feel the bios updates and the eventual ePower Management update should resolve.

    Go ahead and go to Run, MSCONFIG and return all system services after you have unloaded Norton and fixed the Registry.

    Tell me what Bios downloads, if any, you have and are still waiting to be applied and what is the latest bios you have now, using Win Audit to go to the Bios page, scroll down and report to me what is the actual version on board.

    Thanks,
    WV


  • Glenn Rogers
    Glenn Rogers Jul 17, 2008

    OK.

    Will do the ICS the other way tomorrow. Same with Error Reporting Service. Some things are dependent on these services at the core level that disabling this way results in unexpected outcomes.

    Thanks for testing those out.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 17, 2008

    Hi,

    I've switched computers while I work on another project for a client.

    Do you still have Norton Suite installed? Running the Windows firewall and Norton's is not advisable. But, let me know if you've uninstalled it yet.

    To disable Error Reporting Service without causing a problem.
    a. Right Click My Computer and select Properties
    b. Click on the Advanced Tab
    c. at the bottom of the next page click on Error Reporting
    d. Select the radio button for Disable Error Reporting, and also disable "but notify me when critical errors occur"

    item d. doesn't serve any purpose anymore and was a carry over from the Beta testing of XP years ago, MS has never removed it in spite of numerous requests from we who did Beta Test XP.

    Now, open Control Panel and click on Network Connections and tell me what you see.

    Thanks,
    Worldvet



  • Glenn Rogers
    Glenn Rogers Jul 17, 2008

    Hello, Can you start a new thread. The troubles over the weekend have closed our thread.
    WV


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OK, thanks. This is getting tiring eventhough staff here says they have this problem worked out, the wreakage was considerable. My ranking which is hard to come by at this level was decimated.

Did you get the Error Reporting service instructions on how to disable it?

Have you uninstalled Norton completely? Leave AVG in place until I get you the link to Avast.

I'll help you get ICS stopped. This is normally listed in the properties for Network, inside Control Panel. It would be listed as a service in the window. You select it and then choose uninstall.

Go ahead and rate this fixed so it doesn't get abused again. I only hope we don't run into this problem again this coming weekend.

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