Can't receive my E-Mail
Depends on the (client) program you are using, but...
1) Test your WEB Browser (Internet Explorer or Firefox),
to make sure you can get MSN or Google.
This tell you if the network and the TCP/IP stack are
2) If the network is fine, open you email client and check
your server setting for: POP-3, and SMTP.
These setting must match those specified by your
IP service provider.
Also make sure that the email login and server password
3) Pay particular attention to the error messages you
get inside you email client, when it fails to access the
server. These should give you a clue:
a) Can't find server / invalid domain name ... etc...
b) Can't login ... user not authorized...
c) No network connection ... denied...
4) Server and domain name problems indicate a typo or
error in your POP3/ SMTP settings. These are sometimes
changed by the IP provider, so please check with them.
Also check the port numbers:
Port 110 = POP3 = Incoming mail server
Port 25 = SMTP = Outgoing mail server
are typical, but it really depends on th provider.
5) If you can't login, the login ID or password are wrong,
or your provider has closed you account, which they tend
do to with a nasty deliberation if you owe them money.
6) If the email program cannot connect to the internet at
all, but you WEB browser can, then you have a fire wall
Check these firewall, and disable them temporarily,
to see if it fixes the email problem:
The Windows Firewall: Control Panel === Windows Firewall
Any software firewall you may have installed, such as
Norton's, AVG antivirus...etc. Disable them too.
If you use an external router or residential gateway
to connect to the internet, such as SISCO, CVG, SMC
Log into the router using your WEB browser, and disable the
7) Once you identify a firewall problem, you need to setup
exceptions for your email client.
8) If you cannot get any Internet, including the WEB,
then you have a different problem.
a) run the Windows Network setup wizard again,
from the control panel.
b) If you connect directly to the Internet through your cable
or DSL this should fix it.
c) If you still use a telephone modem, that has to be
setup as well.
d) If you use a residential gateway, barricade or router
to connect to DSL or CABLE, then you need to set
that up next using you WEB browser. Typical router
address is: 192.168.1.1
e) In the case of DSL you router may also need to be
programmed with you login/password info, because in
this case it is the router that connects and logs into
your internet provider's server, not your computer.
(your computer sees the router, not the provider.)
Anyway, not knowing what your exact problem is,
I think that I have covered the waterfront here,
hope it helps.
Please rate my answers.
Jun 14, 2008 |