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Hello, I have an Acer Aspire AST690 UD214A computer that has been rebuilt. I purchased it from computer geeks in California, and it just arrived this afternoon, (I live in NY state.) Upon powering up the computer which supposidly has windows vista, the bootup procedure gets hung up on a screen which states, The Computer restarted unexpectedly or encountered an unexpected error windows installation can not procede. To install windows, click ok to restart the computer, and then restart the installation. When I click ok,the computer tries to start and then brings me back to the same screen as above , I have tried starting in safe mode, and the computer still comes back to the above screen. Any help would make you a saint. THANK YOU.

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Hi.
I think you should call the vendor and tell it about the problem and try to negotiate, because the following reasons:
1- Maybe the install process wasn't successful, you will never know.
2- The hard drive may be defective, and whatever data wrote in a damaged sector of it is now lost.
But it could got damaged during the trip or delivery.
3- Unknow reason( this happen often with Windows).

In any case, its likely you will have to reinstall Windows, (because its obvious that windows is corrupted) and hope the hard drive is ok.
One thing to keep in mind is that maybe the hardware is not Vista compatible( check that in your pc specs), before attempting to install windows vista.

i'm sorry i can't help you as i wish.
Good luck.


Posted on Jul 13, 2008

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Posted on Jan 02, 2017

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