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Warranty I bought a tv in February and now it does not work. Do you have my warranty information in you computer, because I am in the process of moving and can not find anything.

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  • smmwheels Jul 12, 2008

    the tv is a 37" dynex.

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Hi smmwheels,

I suggest you contact 1-888-Best Buy for assistance. If you have enough information about your purchase, we may be able to locate the transaction without your receipt copy. We should then be able to verify what options are available to you.

For more information on obtaining a receipt copy, visit http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1043363602245&id=cat12098.

Thank you,
Jason,
Go Ahead. Use Us.

Posted on Jul 14, 2008

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I know this isn't what you want to hear, but the problem you've described can't be fixed with troubleshooting. Your TV needs to be repaired. There is a part that has developed a defect and needs to be replaced. That television has a one year warranty from the date of purchase. If you bought an extended service plan, your warranty coverage would be longer through the company offering the warranty. However, if you're no longer in warranty, you will have to pay for the cost of repair yourself. The total cost of repair will likely be a minimum of $200 and could exceed $400 depending on which circuit board needs to be replaced.

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1 Answer

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