Question about SanDisk Sansa e270 MP3 Player

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Sansa e270 connection/folder problems

I just got an e270. I have 2 windows XP sp2 machines. My laptop recognizes the player but my desktop will not. With my desktop I get the new found hardware wizard that is unable to connect. My laptop recognizes the player in windows explorer or my computer but I can view only the photo, record, tmp, and video folders, not the music folder. I can listen to the demo music on the player but not access it via the music folder to add or delete songs. I have updated the firmware via the sansa updater but no luck. Help.............

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  • hollycove93 Aug 01, 2008

    i have a 6gb sansa and when i put alot of music on it and i view the files on the computer i could view everything except for music but i fixed that problem and now i cant put photos or videos on it because it says its not supported

  • upasanap Aug 26, 2008

    i just got an e270. I have 2 windows XP sp2 machines. My laptop recognizes the player but my desktop will not.

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I have a sansa mp3 player and i put music on it the other day but when i plugged it in yesterday it said it had software that could be installed so i clicked on it and i didnt have the cd it came with so...


This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.
To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connectto a Computer at work that is part of a network, there may be userright restrictions that are set to disable access to new hardware orstop any program installations. You may need to check with your ITadministrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on anothercomputer if one is readily available. Ensure you are connectingdirectly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show upin as a storage device in an explorer window, then the screen is justnot working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

id10_not-detected.gif
.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
id107-1.gif
2. Click Device Manager on the left pane.
id10-2-3.gif

NOTE: Sansa MP3 Players canconnect to your computer in MSC or MTP mode. Exceptions are SansaConnect and Sansa Express which only use MTP mode. MTP mode is therecommended and default method for Sansa Players when used with WindowsOS.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellowexclamation point (!) continually appears and disappears, then theplayer is most likely failed. Additional troubleshooting is unlikely tocorrect the problem.



SOLUTION 3 - Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem withMTP mode or with the Auto Detect mode feature of the player. You canuse Forced MSC mode or switch the player settings to MSC.

Instructions to connect in Forced MSC mode are listed here:
http://kb.sandisk.com/app/answers/detail/a_id/61

Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207

If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware

NOTE: Sansa Express and SansaConnect do not have MSC mode. For Sansa Connect you can tryreinstalling the firmware using the Connect Recovery Mode.

Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problemsgetting it to recognize in the computer, then you may need to try someadditional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit


If u have more questions, u can visit below sites:
http://kb.sandisk.com/app/answers/list/

http://www.doremisoft.net/Sansa-articles/Convert-video-to-Sansa-on-mac-osx/
Good luck.

Feb 25, 2010 | SanDisk Sansa e270 MP3 Player

1 Answer

Windows media player does not recognize the e270 when I connect it to the computer. It continues to ask me to connect a device to sync.


Sansa gives the next answer for the e200-series: The device appears properly in Device Manager and My Computer, but is not recognized in Windows Media Player and cannot be synced. STEP1 - Download the appropriate hotfix from Microsoft
  1. Download the hotfix from http://support.microsoft.com/kb/939211
  2. Run the hotfix.
  3. Connect the device to the PC.
For other Frequently Asked Questions (FAQS) go to
Sansa support:
http://www.sansa.com/support/sansa_e200/faqs

Aug 21, 2009 | SanDisk Sansa e270 MP3 Player

1 Answer

My sansa mp3 player isn`t recognized by the computer


It may depend on your operating system, but there are known issues in vista. There is also a hotfix from microsoft. This is from the Sansa Website FAQs at http://www.sansa.com/support/sansa_clip/faqs

My Sansa player is not recognized by my computer when I connect it.

The most common reason for this problem is not having the latest Windows Media Player installed, or having a Windows OS version that is not supported by the Sansa player.

The Sansa players support Windows XP SP2 and Windows Vista and above. If your operating system version is supported by the Sansa player:

SOLUTION 1 – Download and install the latest Windows Media Player

SOLUTION 2 – If that didn’t help, and you are running Windows Vista, apply the following hotfix - KB940199

SOLUTION 3 – If that didn’t help, download and Install the MTP Porting Kit (click here)

SOLUTION 4 – If that didn’t help, try connecting the device to the PC using MSC mode

On the Clip: Go to Settings > USB mode & choose MSC

I hope this helps and please don't forget to rate my answer.

Mar 05, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

My Sansa e270 Will Turn On Then When It Starts Loading It Will Get 3/4 Of The Way Then It Goes To A Black Screen.What Do I Do?


try this...

1 put on hold and hold record button while u turn on (your sansa is now in recovery mode)
2 connect your sansa to your comp via usb cable a box should show up saying the firmware version
3 close the window and disconnect your sansa (it will restart)

if that doesnt fix your problem try this...

1 connect your sansa to comp via usb cable
2 right click start on windows desktop go to explore
3 scroll down to your sansa's drive rifght click it go to properties
4 go to tools tab and click "check now" under error checking will take awhile and will erase your memory on the sansa but it will probably work again

I hope my post was helpful let me know!!!!

Mar 01, 2009 | SanDisk Sansa e270 MP3 Player

2 Answers

Sansa e270 ....computer no longer reads content of sansa


Well, the reason you can't see some of the songs is because they are in a hidden folder. To access the hidden folders, you have to go to computer, then folder options, and check unhide hidden files and folders. If you go back to sansa, you should see a light colored folder that is titled music.

Dec 08, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Driver for sansa e270 for win xp os


Install Windows Media Player 11. The Sansa drivers, and MTP system, are part of WiMP10 / 11. Windows XP "out of the box" has WiMP9, which may be your problem.

The Sansa can function as a flash drive in MSC mode, but your files transferred in MTP will not be available on the PC side.

The Sansa does not require specific drivers from SanDisk, as it's integrated into WiMP.

Go under menu, setting and change the device to MTP or playforsure..

Let me know if that works
Please rate accordingly
Thanky you
Computerrep

Oct 31, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

E270 isn't recognized by windows; can't enter recovery mode


Are you running Vista? shame on you for not checking to see if your player is compatible with it

If you are running XP:
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Jul 01, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Sansa e270 video problem


Download the latest version of Quicktime and reconvert the videos.

Mar 08, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Sansa e250 won't show up in devices!


I had the same issue. Brand new Sansa e250 player. My XP SP2 computer would not recognize it. I updated my Windows Media player to version 10. Bingo, all is working now. I previously had version 9. Good luck!

Dec 24, 2007 | SanDisk Sansa e250 MP3 Player

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