Acomdata (HD320UFAPE5-72) (HD320UFAPE572) 320 GB Hard Drive Logo
Posted on Jul 12, 2008
Answered by a Fixya Expert

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Acomdata drive not recognized

After about 18 months, my Acomdata 320GB HD stopped working. The blue light still comes on, but I get an invalid USB device error when I turn it on. I took the HD out of the enclosure (since my warranty long since expired) and plugged it directly into my computer via an IDE cable. Windows knows it's there but can't assign a drive letter to it, so it's unaccessible. Does anybody know if it's possible to buy a new housing and plug the hard drive into it to make it work? I know the data's there & the hard drive works, it's the encryption thing that's keeping me from accessing the drive outside of the case. It's really important that I get the files off of this drive because it has 5 years worth of pictures of my son growing up and all of my music files. Any help would be greatly appreciated!

  • 2 more comments 
  • craigalan Jul 14, 2008

    I have 3 computer and The Acomdata 500 GB Hard Drive is unrecognizable. I have tried to Troubleshoot the issue but nothing seems to work.I can hear the HD spining , but neither of my PC's recognize the drive.

  • Anonymous Sep 16, 2008

    Acomdata blue light is on but the computer does not recognize the hard drive.

  • luis_reyes85 Oct 05, 2008

    I have the same problem. he hard drive is by western digial

  • Anonymous May 11, 2010

    is it a maxtor drive by chance ?



    Robert

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  • Master 5,158 Answers
  • Posted on Sep 08, 2008
Anonymous
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Joined: Aug 27, 2008
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The drive may have failed..... they can often be "fixed" long enough to retrieve data. i make alot of money from failed maxtor hard drives.

Robert

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Acomdata 320GB drive is not recognized

Hi,

If the light is on it only confirms that you have power, if it doesn't work on other ports or another computer then it's likely the circuitry of either the drive or shell is damaged, take it to a computer store and have the techs swap it into a new shell(about $40). Then have them test it, if it works you're done, if not then it is the circuitry in the drive itself that is damaged and you will need to send it for data recovery if you want the files back.

Send me an update once you have tried this suggestions and let me know how you made out. If you require the help of a pro for the final steps, reply with your country and region and I will locate a reputable facility to assist you further.

Chris
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Hi,

Appreciate the direct "Ask Me".

T your concern:
  • initially, pls verify that it is indeed an external storage problem rather than a laptop USB issue by trying other USB devices and determine if they are recognized and working;
  • disassemble the enclosure of the Acomdata external hard drive and remove the actual hard drive;
  • you would need the use of a 2nd PC, a desktop that could accommodate the HD from the Acomdata (IDE or SATA);
  • install the HD from the Acomdata as a Secondary Master or Slave internally to the 2nd PC;
  • boot the 2nd PC and determine if the HD from the Acomdata will be recognized as a local drive;
  • chances are that the partition of the HD from the Acomdata was messed up. This would explain the blinking blue light;
  • download and install a file recovery program. An example is GetDataBack (unfortunately not a freeware but DEMO is available) and do a recovery. It would take some time based on the size of the HD from the Acomdata;
  • temporarily save the recovered data in the 2nd PC. You can burn this likewise into a DVD backup should the 2nd PC be capable of that;
  • after recovery, re-partition and format the HD from the Acomdata while still attached to the 2nd PC;
  • should the re-partition and format be successful, you can transfer back the temporarily saved recovered files;
  • a nice, simple, fast and safe partitioning/formatting software is Partition Magic (unfortunately not a freeware but FREE TRIAL is available).
  • should the re-partition and format be not successful, you can replace only the HD and/or claim warranty.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.
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Try checking your power cord adapter.
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Try checking your power cord adapter.
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Try checking your power cord adapter.
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Hope this will be helpful to you.
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