Question about Saeco Vienna De Luxe Espresso Machine

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Saeco Magic Superautomatica de luxe problem

When trying to dispense hot water, the pump stopped dispensing, emitting only a soft hum, and the water indicator light started blinking. The manual says that the pump must be drained. I've spoken to two different customer support people at Saeco who have told me that the pump is air locked and needs to be primed. I'm skeptical since I know what these pumps sound like when they're sucking air and that's not the sound that I hear. Furthermore, when I try using the priming pump, I'm unable to force any water into the system. It thus seems to me that I have a hydraulic lock and that the pump indeed does need to be drained. Do you know how I might bleed the pump? I think one possibility is that the wand valve isn't opening and that that's why the pump is locked. To test this, I'd like to just reset or bypass the "pump not functioning" indicator to try brewing. What might you suggest?

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Hi,

I think your "water turbin" also called flow meter is gone and have to be replaced.

To check this you can do the following:
Open the steam knob and try to make a cup of water, if you only get a half cup of water then the flow meter has to be replaced.

If you not get any water then you have air in the system, to fix this you have to get a little bellowspump or similar.

That you have to do is:

  1. Fill up the pump with water
  2. open the steam knob, when the pump starts remove the water tank and set the pump in the water inlet
  3. press in water with force, that can happen you must do this more than one time.
Try to do this and hope you get your coffee:-)

Posted on Jul 13, 2008

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