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Howdy, they don't have a central online parts distributor, but rather several physical locations throughout the states. I was able to get their customer service number, though, which may be of the best use to you.
Saeco Customer Service at 1.800.933.7876
Hi sad_loser Your problem is easier. On the top left side of the brew unit is a thumbscrew that holds the filter screen in the brew head. See if you push down on the thumbscrew you can get the filter screen to move? If it dose pull down on the filter screen and see if it will come out. If it does there will be an extra nut on the screw end and that needs to be removed and you need to order a new thumbscrew. That is why we call it a thumbscrew. It only has to be finger tight. The key is only for removing.
I don't know what you mean by disarming the grinder. Unless you are talking about using the bypass.
If that is the case there is a button on the panel that has waht looks like a scoop. Push that button and put a scoop in the bypass door and then push the button for what cup size you whant.
Regarding the taste of the coffee. It may need a cleaning and service. Try googling "saeco repair" and find an authroized Saeco repair center and have a good service done on it.
Not sure which light you are refering to because the far right light shuld be temp ready light. The one you describe slunds like the descale light but that shouold be second to from the left. In which case it is telling you to descale. I can't attach a manual here so do a search for saeco repair and an authorized repair center should be able to get you one.