SOURCE: I have a brand new
It sounds like there could be a wiring problem and perhaps something has disconnected during shipment.
As this is a new purchase rather than tackle this on your own you should first contact Great Northern for advice and possibly there assiatance in having the repair completed at their expense.
See here:
http://www.greatnorthernpopcorn.com/Shop/Control/fp/SFV/32643/viewPageName/returnPolicy
Contact: Great Northern Popcorn Company at 1-800-665-0728 or [email protected]
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