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You probably shouldnt play with any of the buttons really but i know how to fix it. You hold down the slide power for about 5 seconds and poke the reset button with a pen tip or w.e for about another 5 seconds till it restarts itself.
You may need to reinstall the firmware on your Zen to get it working properly again. The above link will take you to the creative website and the exact page you need for your software and manual downloads.
i cant really offer a definitive solution. I just starting playing with my zen and finally figured out how to use the line in recording feature. I also realized that i needed an adapter to plug in the zen to my stereo; luckily my husband has two. I have read how to delete the recordings. I havent tried to use it as of yet; but if i have any trouble i will contact you back. thanks again, new to zen
try to reload the firmware. download the firmware from creative.com. hold the play button when turn the player on, that will lead you to the recovery mode. chose reload firmware and then connect to your PC. run the firmware downloaded.
mick2a: the screen is gone. you need to replace it.
Try flashing the firmware first, if it won't communicate with the pc, try another pc. If it is still stuck you may need to replace the HD. I had the same problem after replacing the HD I was able to flash the firmware and get working.
Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's).
Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome.