Question about Acer Extensa 4620 Notebook

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No hdd? I just bought an Acer Extensa 5620-4020 2 months ago. Long story short it restarted itself in my carrying case and fried. I had an error saying the operating system was not found. After calling Acer support they mailed me sytem and recovery disks. After excitedly reading the instructions I went to work at downloading them. After the system disk finished loading everything an error message popped up saying no hdd available. if you push ok it restarts again. PLEASE help me! Acer support is closed for the weekend and I'm going insane!

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  • catcole8489 Jul 12, 2008

    Thank you so much!!!!!! Hopefully that will work!

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Your hard drive (hdd) has crashed/failed and will need to be replaced. There won't be anything you can do this weekend, but on Monday when you call Acer support, tell them you took it to a local tech and he/she checked the hdd and it tested bad, and ask if they can send you a replacement under the warranty if covered. By telling them you had it checked by a professional, it will most likely save you the time of having to send it to Acer so they can take a couple of weeks to tell you the same thing, then send it back with a new hard drive.

Posted on Jul 12, 2008

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