DO THIS FIRST -
Perform a hard reset
If a PC suddenly fails to boot properly,
you should perform a hard reset
as the first procedure.
Actions
to take after performing hard reset
If no error message is displayed:
If a text error message is displayed, see
Troubleshooting
Error Messages on a Black Screen During Startup or Boot
Black Screen with No Error Messages
Connect an
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If there is a problem with the LCD
display's back light or a corrupted graphics driver, the display may
appear blank but the notebook may be displaying information. Attach an
external monitor to test the display.
If the image displays on the external
monitor, there may be a graphics driver conflict. To resolve this, turn
on the computer and press f8
key, then select Enable low-resolution video
. If the image displays on the LCD display in low resolution, you can
download and install the latest drivers for your specific graphics
driver.
If there is an image on the external
monitor but the notebook display remains black, contact HP for technical
assistance.
Disconnect all
peripherals and repeat the hard reset
Even though users are instructed to
disconnect all peripheral devices from the notebook when doing a hard
rAll the lights come on when I switch on my HP - c02069237.gif some devices are often overlooked.
Double-check that all devices are
disconnected including: external keyboard and mouse (wired or
wireless), USB connected external drives and devices, thumb drives and
flash drives, network storage devices, PC card, SD memory cards, express
card, eSata connections, firewire or similar devices, printer, scanner,
camera, port replicator, or docking station, any CD/DVD from the
optical disc drive, and any media from the multi-card reader.B
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B52computers
Chris Thrash
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