I'm trying to scan documents on a Kodak DS3500 scanner that is giving me a can't communicate error.(check the power, cables and card) Also I'm looking for information on testing the circuit boards or other hardware inside the scanner.
Are you using a Kofax SCSI card or an normal SCSI controller like Adaptec?
By using a normal SCSI controller, is there an ASPI driver problem after a
WIN XP update? After an update check the ASPI dlls in \sytem32. They should be version
4.71 or higher.
Check the SCSI connector pins and the terminator. If available change the cable.
Scanner check: Is the green lamp (Ready) on or is the red lamp (Error) on?
- green lamp on: the internal self test is ok, but the internal SCSI interface may possibly faulty.
- red lamp on: the internal selftest detect an error. It's possible that the DC/DC power board, the CPU board or the power supply inside the scanner is defective. After reassembling the front side camera you will see at the bottom a PCA board with some LEDs whitch indicate by red light the different voltages when power is on. You find the different voltages printed at the PCA close to the LEDs. In case on or more LEDs don't shine the according DC/DC transformer on the PCA is defective. Futher you see LEDs at the camera PCAs. They should be on too.
In case the CPU board has an defect you must have an special Kodak activation tool to unlock an new or used CPU board after exchange.
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Error 55: "Lamp I2C error reading from DAC". Operator log message: "Cycle power, if problem persists, call service.". This error is involves communication errors between the LED AY and the DAC. A couple things can be done to alleviate this issue but unfortunately, as a user, you can only perform the first step. The other steps require a Kodak Field Engineer to complete. First step, upgrade your Firmware. Firmware updates can be found at the following web page: http://graphics.kodak.com/DocImaging/US/en/Support_Center/Document_Scanners/Production/i5200_Scanner/Support/Drivers_And_Downloads/i5000_Series_Scanner_Firmware/index.htm. If you still experience issues following the firmware upgrade, call Kodak Service & Support to schedule a field engineer to be dispatched to your site.
In canon IR 2016j, if you get error " check document", its a communication error. so you check the flat cables in control board ( is a board in the scanning section) * Change cable from scanning lamp * change 2 cables from ip board.
Try a new USB cable. Scanners require bidirectional communication with the computer and thus can fail when printer itself works. (If you use a print server or USB hub, try a direct connection.) Also try changing USB ports.
Another thing to try is to remove the TWAIN driver and reinstall it. This requires the original software CD from Kodak. 1. From your computer desktop, click Start > Run. (In Windows 7, type run in the search box then click on Run.) 2. Type %windir%, then click OK. 3. Double-click twain_32. 4. Right-click Kodak, then select Delete. 5. Insert the KODAK All-in-One Printer Software CD into the appropriate drive, then go to D: > printer > scanner. NOTE: The CD is indicated by D: above. The CD drive may be a different letter on your computer. 6. Double-click aioscannr.msi, then follow the instructions to remove it. 7. Go to D: > printer > scanner, then double-click aioscannr.msi, and follow the instructions to install the file. 8. Open Home Center Software: a. Select Scan Documents and Pictures. b. Scan a document.
Unfortunately, if the error persists, the scanner may need service. Contact Kodak: http://www.kodak.com/go/contact .
As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).
However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.
To check the communication perform the below steps:
IF the printer is connected via USB cable, then perform below steps:
isolate the issue I suggest you to try scanning from the Windows Image
acquisition(WIA) wizard on the computer.
Follow the below steps to
Scan using WIA 1.Verify that the all-in-one product power is turned on and
the printer cable is properly connected.
2.Click Start then Click All
Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to
If you are able to scan fine using the above steps, please write back to me along with the exact error message.
Based on the assumption it's mechanically ok, check the cable connection between the document feeder and the base, if damaged or worked look it can cause errors. If it is a sensor error, check for a small bit of paper or even a staple from a prior jam.
If you start scanning Documents over 17 inch, then its best to swap out the 64mbyte for a 256mbyte card on the mother board cpu 100/110.
You can tell wants loaded by looking at the Info tab in the Kodak Scan Validation Tool.