Question about Bose SoundDock digital music system Docking Station for iPod - White (35703)

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Old Dock New iPod (won't always charge)

I have the first version of the Bose dock and an iPod photo. When I seat the iPod in the dock it makes a buzzing or static noise in the speakers and, I figure, doesn't connect enough to charge the iPod. I wiggle it, jiggle it, reseat it...but it still buzzes and won't charge. Sometimes I get lucky and it will make the connection, but most often I end up draining the iPod of power as my music plays. I contacted Bose and they sent me new plastic base adapters, which turned out to be the exact ones the dock came with, so it didn't solve the problem at all. Then they suggested I send the dock in for repair...which would cost a small fortune (I might as well buy one one of the new docks). Has anyone else encountered this problem? Is there a fix? Thanks for your input!

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  • julierose82 Jul 16, 2008

    I have the same problem.  The speakers tick but play no music. Help!

  • robbo806 Dec 27, 2008

    i got a woolworths brand one and after using it wont charge through usb and my computer cant reconise it AT ALL!

    HELP I spent lots of money on this!

  • sachin2709 Jan 29, 2009

    When I put on the iPod on the Bose Docking Station there is a annoying hiss that comes out of the speaker even when the iPod is not playing. The sound quality too goes down but sometimes when I move around the iPod it makes the right connection and the hissing sound disappears.

  • djcoope Feb 03, 2009

    I have a similiar problem with my new iPod Nano, when docked in the Bose SoundDock I. It won't charge while in the dock. It even states that "Charging is not supported with this accessory", when I first plug the nano into the dock. What's that all about? That was one of the reasons for buying the dock, ....... for the charging convenience as well as the sound. I would like to take the Soundock back to the store but we threw out the box right at Christmas. I am not sure if the Future Shop retailer will take it back.

  • mhhhi Feb 19, 2009

    I have the same problem, my new nano won't charge in my Bose Docking Station, or anything else I had with me previous generation ipod. hopefully someone will come up with a new adapter...

  • drewbouge Mar 04, 2009

    i have a dock with speakers and it charged and worked great with my 2nd generation nano, now i have the 3rd generation and it tells me that charging is not supported with this accessory or something like that.....whats that mean? how can i get it to charge? is there any way?

  • jojostar67 Mar 13, 2009

    I bought the Bose docking station and ipod nano (4th gen) together and they worked fine until yesterday when the dock stopped charging the ipod. I can still play and it sounds fine but won't charge. It won't charge my son's ipod classic either and it had no problems with it before. Where do I go for help with this?

  • Anonymous Apr 19, 2009

    my i touch will not play on the bose docking station, but my i pod will , what gives?

  • swooky Apr 20, 2009

    Hi, I have ann IPOD 3rd Generation Nano and it recently has stopped charging on the Bose Soundock which is only a few months old - The soundock is working fine and recently charged Itouch when it was being played on it... any ideas?

  • Anonymous May 11, 2009

    i have the 3rd generation ipod nano and my old altec lansing dock will play the music but won't chrage it. Is there a way to change this?

  • Anonymous May 12, 2009

    When i place the ipod in the dock it tells me that the dock cannot support the ipod and therefore wont charge! :(


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Just bought it, haven't tried it - seems to be a very cheap and easy solution!!!!

Posted on May 11, 2009

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Apple have changed the way that the newest generation of ipods recharge, so they can still play the music but no longer recharge. i asked for an ipod touch for christmas, and found out about this problem when my friends came over before christmas and their new ipods would not charge, but still played. i plan to contact the place where the dock was sold to me, and if that doesn't work, then i will contact apple to see what they can do because my dock works in perfect condition with my old ipod nano, it is less than 2 years old.

Posted on Dec 30, 2009

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1 Answer

I just bought the ipod nano 6th generation and it will not charge in the Bose docking old one charges with no there a fix for this? The nano plays fine it just wont charge

If it is a different model iPod then it is likely the Bose dock does not support the newer model. Quite often changes such as from iPhone 3 to iPhone 4, Bose had to release a new dock. The speakers and music will still always work, but the support will be limited for charging. Unfortunately you will not be able to fix this, other than upgrade the dock, or go back to your old ipod.

Thumps Up!

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My old ipod will play in my bose dock but my new one will not...It plays in other brands at the store.

You have an old version of the Bose dock. You can go to the Bose store and get an adapter for the new I pod.Some docks come with 2-3 different type of adapter to patch the generation gap.

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Bose SoundDock burned out two of my iPods - a Nano and a classic.

um ur sounddock might require that u place the white docking piece that came with ur ipod to be place b4 the ipod is docked if not u may ruin the dock and the ipod usb port this is done because different generation ipods(nana and touch and ...) have different shapes so the entrance for docks may require to be eleveated or reduce in gradient basically if the dock isnt made for the specific ipod or u dont know just put the white piece in

Oct 04, 2009 | Bose SoundDock digital music system...

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Bose Docking Station incompatibility with IPOD Touch

You need to reset your ipod. You can go online to find out how to do this. I had to do it with mine and then it worked perfectly.

Aug 08, 2009 | Bose SoundDock digital music system...

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New ipod won't charge on bose docking station

I have been looking for sometime and have finally found a 3rd party power converter. Another solution is to send your docking station to Bose and for $99.00 they will repin the dock so charging will work. The converter and adapter only cost about $30.00. Here is the link to the site I ordered from. I just ordered it so I am not abot to confirm functionality yet.....

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New ipod nano not compatable with bose docking

This is true. The new iPod nano is not compatible with the original SoundDock. This only means that it won't charge the iPod's power. Audio should be okay. This is an Apple issue. They changed the way almost all of their iPods charge (except the iPod classic). Bose can upgrade the SoundDock for their normal repair fee of $99. This would also you a new 1 year warranty.

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Ipod classic 80 gb won't charge in bose docking station.

ipod classic will be charge by running itunes programs... now it you dont use itunes, you cannot charge it,...

Jun 19, 2009 | Bose SoundDock digital music system...

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Does the new bose dock station charge the new ipod touch (32g)?

The new SoundDock II charges your new iPod touch and is fully compatible all iPods and the iPhone 3G. Also the SoundDock Portable will do this. But..
Better news-> Call Bose. They can upgrade the 30-pin connector to charge via USB-only and function with the remote as well. $99. This will make your iPod touch 100% compatible and somewhat future-proof your SoundDock. If the SoundDock was purchased within 90 days (at full retail price), they will do the upgrade for a smaller fee or even free I think.. (new 1 year warranty given with repair/mod) btw- This is an Apple issue, not a Bose issue. All 3rd party iPod connection devices had to make this change at some point.

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3 Answers

Does the new bose dock station charge the new ipod touch (32g)?

i have the same problem with the old docks not charging my ipod touch and yes new bose docks and ihomes charge the 32g ipod touch

May 15, 2009 | Bose SoundDock digital music system...

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