Question about Thermos Stainless Steel Gas Grill

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My grill has 5 burners. When I turn on more than 3 the flames get very low even though it is set to high. I have to shut off all burners and restart them to fix it, but I still cannot turn on more than 3. Any thoughts?

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  • Anonymous Sep 25, 2008

    One burner works fine on its own. When I turn on another burner, the first burner gets really low, and so does the 2nd. Won't get above 150 degrees when all four are going because the burners are all so low.

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Your problem is that your regulator is not letting enough fuel through it. If you replace it make sure that you match the numbers up to the new one so it is sized correctly. If you need more help please comment me back thanks.

Hope this helps you
please rate me

Posted on Jul 20, 2008

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I cleaned my grill to try and solve this problem. I blew out the burner and there's no debris in it. I put everything back and connected to the propane. I still only get a flame that is on low. ...


To get a high flame, do the following:

Be sure you have adequate gas in the tank to maintain combustion. If that checks out OK, start with step # 1.

1. Turn the gas tank valve OFF and disconnect the hose from the tank.

2. Wait 5 minutes and reconnect the hose to the tank.

3. Open the tank valve VERY, VERY SLOWLY (Slow motion, slow).

4. Once the tank valve is fully open, light the burner farthest from the tank first and set the burner
control knob on HIGH. Does the flame height look correct for being set on HIGH? If so, light
the remaining burners the same way. Do all the burner flames look correct? If so, you solved
the problem. Remember, to always open the tank valve Very, Very Slowly.

If that didn't solve the problem, you will need to replace the grill's Hose/Regulator Assembly. It runs about $30.00 at any home center or hardware store that sells grills & accessories. If you replace it, turn the tank valve ON Very, Very Slowly.

Hope this helped you to troubleshoot and solve the problem. Happy Grilling!! Thanks for choosing FixYa.

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1 Answer

I have a brinkmann 4 burner. The cross over at the back of the burners has it's own flame. The back of the grill, even at the lowest setting is still very hot. Flames come up between the plates. On...


Sounds like a gas regulator problem. But, somewhat unusual, as most people complain of low flames. In any event, you will need to replace the Hose/Regulator Assembly. They run about $30.00 and can be found at any hardware store or home center, that sell gas grills and accessories.

As a safety measure, after turning off the gas tank, check each burner for blowout or rust through..

I hope this helped you and thanks for choosing FixYa.

Jul 31, 2011 | Brinkmann 810-8530-S Stainless Steel...

1 Answer

We have intermittent low gas flow to our Viking grill. We have replaced the burners and the regulator. It worked fine on Sunday but now today only the first burner lights (and it's low even though I...


Lynn, the problem lies with the gas regulator and the way you turn the tank ON. But it's readily solvable.

1. Turn the tank valve OFF & disconnect the hose from the tank.

2. Wait 5 minutes and reconnect the hose to the tank.

3. Open the tank valve VERY, VERY SLOWLY (Slow motion, slow).

4. Once the valve is fully open, light the burner farthest from the tank first and set it on HIGH.
Does the flame height look correct? If so, light the remaining burners the exact same way.
Do all the flame heights look correct? If so, your solved the problem. Always remember to
open the tank valve Very, Very Slowly.

If that didn't solve the problem, you will need to replace the grill's Hose/Regulator Assembly. They run about $30.00 at any hardware store or home center that sells grills and accessories. Simply take you old one with you for comparison purposes.

Hope this helped you troubleshoot & solve the problem. Please let me know. Thanks.

Jul 06, 2011 | Viking VGBQ410-3RT Grill

1 Answer

Two problems:my left gas port will not distribute the gas to the burner:second the two other burners distribute gas at a low level even though the burner is on a high setting.I have replaced the tank and...


The problem is more than likely, the new tank. More specifically, the way you opened the ODP tank valve. In most cases, it is solvable,

1. Turn the tank valve OFF and disconnect the hose from the tank.

2. Wait 5 minutes and reconnect the hose to the tank.

3. Open the tank valve VERY, VERY SLOWLY (Slow motion. slow). Once the valve is fully open
light the burner farthest from the tank first and turn the burner to HIGH. Did the burner light and
does the flame height look correct? If so, light the remaining burners the same way. Now, do all
the burners light and the flame heights look correct? If so, you solved the problem.

If the above did not solve the problem, you will need to replace the grill's Hose/Regulator Assembly. It's easy to do and you can pickup one at any hardware store or home center that sells gas grills and accessories for about $30.00. Take your old one with you for comparison purposes.

Hope this helped you troubleshoot and solve the problem. Please let me know and Happy Grilling!!

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1 Answer

We just used the grill the other night went out to cook tonight will not ignite ....I can hear the gas so that is not it ...any suggestions? I am newby at all this but have been doing fine .....


Are you saying the ignitor won't light the burner(s), but you can hear gas going thru the burners?
If that's the case, try match lighting the burners. That's a good way to find out if you are really getting enough gas for combustion.

If after match lighting it, you find that burner flames remain low, even when they're turned to High. Here's what you need to do:

1. Turn the gas tank valve OFF.
2. Disconnect the hose from the tank and wait 5 minutes.
3. Reconnect the hose to the tank and open the tank valve VERY, VERY SLOWLY (Slow Motion,
slow).
4. Once the tank valve is fully open, try lighting the burner farthest away from the tank first and turn
it to High. Did the burner light and the flame height looks normal? If so, light the remaining
burner(s) the same way. Do all the flame heights look normal? If so, you solved the problem.

Remember to always turn the tank valve ON Very, Very Slowly.

Hope this helped you to troubleshoot and solve the problem. Pleas let me know and Happy Grilling, Newby!!

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1 Answer

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Turn the tank off. Disconnect the grill hose from the tank. Wait 5 minutes and reconnect the hose to the tank. Turn the LP tank valve on VERY, VERY SLOWLY until it's fully open. Now, light each burner one at a time and turn it up to the highest setting. If that didn't solve the problem, repeat the previously listed steps.

If after the second attempt the burners still only maintain a low flame, you will need to replace the grill hose/regulator.

Hope this solved your problem and Happy Grilling!

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1 Answer

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Turn off the gas tank (that's assuming you are using a 20lb LPG cylinder) and disconnect the hose from the tank. Wait 5 minutes and reconnect the hose to the tank. Turn the Tank Valve ON very, very slowly, until it's fully open. Now, light each burner individually turning them to high. Are the burner flames higher than before? If so, you just solved your problem.

Remember to turn the tank ON very, very slowly after turning it off to change the tank or if you turn the tank off after each time you grill. Also, when grilling preheat the grill with the lid closed, after lighting the burners.

Hope that solved your problem ... Happy Grilling!

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