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My alpine nve-852a nav is saying installing new software wait for alpine logo but the screen blacks out and does nothing but blackout and repeats the same message what is wrong

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  • Anonymous Jul 14, 2008

    i've got the same exact problem and ironically it just started happening last week.

  • abc123abcd Sep 13, 2008

    Exact same problem. Alpine NVE 852a navigation system says "Installing new software, do not eject DVD - ROM until Alpine logo comes out" Then screen goes black and message appears again. Help!!!

  • Anonymous Feb 03, 2009

    Same as above, says installing new software, goes black and then back to the same screen...

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I called alpine and they said to unplug the main power cord from the unit and to leave it unplugged for a couple of minutes. This would cause a hard reset. I unplugged it for a couple of minutes and then plugged it back in and the same thing happened. Then I unplugged it for about 20 minutes, came back and plugged it in and it came back to life. It initially said installing new software, but the logo then came up and it started working normally. Alpine also said that if that didn't work I could send it in and it would cost $109 to fix it. Free is always better than $109. Hope this helps.

Posted on Nov 07, 2008

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