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Blocked e mails

I have recently changed from virgin to sky, but every time itry to get e mails from my old e mail address which was blueyonder, it asks for user name and password , and whatever i put in this will not clear. i am very new to computers. i would love some help. Bruce Frost

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  • bandjafrost Nov 11, 2008

    I have toshiba laptop A110 series . Icannot install Adobe Reader 9 ,i get apop up saying error1714

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Greetings myname is Mark and I will be glad to assist you.
If you are having problems clearing a password do the following.
1. Open your internet Explorer and go to tools in the toolbar at the top right.
2. go down to internet options and left click
3. go to "browsing History"
4. Click on delete
5. Click on delete passwords
This will solve your problem
In the future when you enter a password on the internet and you see a box that asks you if you wish the computer to remember your settings click on "do not remember my passwords this will stop that from happening

Posted on Jul 15, 2008

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Posted on Jan 02, 2017

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Itried to change my secured password. The e mail address and phone is to a e mail address and number I do not have, because it was an employment e mailaddress. How can I change my e mail>


log in and in the settings change the name or add new account
if your using a phone and wanting to do this, you are unclear as to what you want to do
in a phone go to settings, apps, find your email app and click where it says clear data and all your info is gone and the app is just like a fresh install and you'll have to add in all the new info for your new email

Mar 25, 2015 | Yahoo Mail

1 Answer

How do I log into a @blueyonder.co.uk email account if I am no longer a Virgin customer?


I have a NTL account with Virgin but I believe when you leave them the account goes as well. Try accessing virginmedia.com and asking for help.

Nov 05, 2014 | Computers & Internet

1 Answer

Email alert can't be set up keeps saying test email failed please help


I have successfully set this up using yahoo.uk mail.
I cannot get it to work with gmail or virgin mail.

Use these settings:


pop/smtp email server > smtp.mail.yahoo.co.uk
send to email address > your email address
account > your email address without the "@yahoo.co.uk"
password > your password


You can forward emails to your normal email address so that you can get alarms on your mobile without adding another email account.


Unfortunately your computer needs to switched on with sec24 running.

Sep 19, 2012 | Honeywell Doorman Friedland Cip1 Video App...

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I am trying to set up Outlook to send and receive mail. receive is working but sending is not. my email address is mike.reinking@verizon.net


make sure in you otgoing smtp you put coreect address and also check you select my server require authentication. als check you have ant antvirus programme which is blocking the mail.

Jan 19, 2010 | Microsoft Office Outlook 2003 for PC

1 Answer

Just gone from virgin to sky and was told i could use my old e.mail address but nothing can not get my e.mails virgin said that now i have switched i have no access apart from ringing sky and being on...


NO! Nio if you had a virgin address tom@virgin.com or whatever. once you switch to another carrier your emails are rejected back to the sender until you advise them of your new address Tom@sky.com or whatever.

If your addres was like Tom@hotmail.com then it doesn't matter what carrier you have as you are dealing with webmail that can be collected by any new carrier via an email client like Express or your choice of email clients.

Please rate my help++++Thanks for using FIXYA

Nov 24, 2009 | Dell Inspiron 6000 Notebook

1 Answer

My old e-mail address keeps popping up


Click All programs
Click Windows Mail
Click Tools at the top
Click Accounts
Click MAIL
Click Properties
Click SERVERS
Here is where you can change your EMAIL servers

Jul 09, 2009 | Microsoft Windows Vista Home Premium...

1 Answer

Need to set up new Email adress


The only way to do that is to create the new e-mail account and let everyone know. There are multiple ways to do this.

One is that you can forward all your mail from your old e-mail address to your new one.

Another is that you can check your old gmail account in your new one. This one is a little more advanced and is not recommended if you are not planning on still using the old e-mail address in the future.

Another idea is to forward your old e-mail and set an automatic vacation response that sends back to anyone that e-mails your old account a message with your new e-mail address for them to change in their records.

Changing to a new e-mail address is a drawn out process that takes longer the longer that you've had your e-mail address. The good thing about gmail is there extremely high quota, which allows plenty of time for you to start using your new e-mail address without missing out from your old e-mail.

Feb 11, 2009 | Century Floodgate Bulk E-mail (2CM60001A1)

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Since changing from tesco to sky broadband i have been unable to e-mail my relatives in australia.the e-mail is not going through.getting notification of this on my computer do i now have to add au or...


If you use outlook, eudora or another email software, you will probably need to setup th mail SMTP server in account properties, to sky server.

Where you find smtp.tesco.net, you need to change to smtp.tools.sky.com.

See here

Sky Email setup and settings

Sep 14, 2008 | Computers & Internet

1 Answer

I am attempting to transfere E mail facility to windows mail. They cannot verify the host/ server as tools.sky.com please verify the correct address for incoming and outgoing.


Applogies for the copy and paste, but it's rather long winded to type, but sky tools is not the email setting, see below:-

1.Open Outlook Express, click Tools then select Accounts 2. Click the Mail tab, then click Add and select Mail 3. The wizard will start. Type in your name then click Next 4. Enter your email address then click Next 5. Leave the My Incoming Mail Server is a POP3 Server drop down box as POP3. In Incoming Mail Server enter: pop.sky.com (all lowercase, no spaces). In Outgoing Mail (SMTP) Server enter: smtp.sky.com (all lowercase, no spaces). 6. In the Account Name Box enter the first part of your @sky.com email address (everything before the @ sign). In the Password Box, enter the password for your @sky.com email account, then click Next. 7. Click Finish 8. To complete the acount creation process click Tools then select Accounts 9. Click the Mail tab, then click Properties 10. Click the My server requires authentication box to place a tick inside. Click OK 11. Repeat the above process for each mail account you want to set up, including sub accounts. Each sub account will have a different email address and password. If you're having trouble sending email from Outlook Express (or other email software), it may mean you need to switch on SMTP authentication.

Sep 09, 2008 | Computers & Internet

1 Answer

I have just completed a total reinstall of My XP Pro and have downloaded My Windows Live Messenger and installed it succesfully. Hopwe4ver when I try to log on it is giving me the error message numbered...


you will have to setup you windows live on your hotmail first

Occasionally, you may have to change or reset the password for your Windows Live ID to sign in to Zune.net or to access your Zune account.

To change or reset the password for your Windows Live ID, follow these steps:
1. Visit the following Web page, and then click Forgot Your Password?: http://login.live.com (http://login.live.com) 2. Type your Windows Live ID, type the characters that appear in the Picture box, and then click Continue. 3. Click Send yourself a password reset e-mail message. 4. Click Send Message. 5. On the confirmation page, click Done. 6. Sign in to your e-mail account, and then click the link in the e-mail message to reset your password. 7. On the Confirm your e-mail address page, type your e-mail address, and then click Continue. 8. Type your new password two times, and then click Continue. 9. If you want to enter an "alternate" e-mail address, type the address two times, and then click Continue.

If you do not want to enter an "alternate" e-mail address, click Skip. 10. When you receive the "You've changed your password" message, click Done.For more information about Windows Live ID services, visit the following Windows Live ID Web site: http://get.live.com/getlive/overview

Aug 21, 2008 | Computers & Internet

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