Question about Creative Labs Zen Digital Media Player

1 Answer

Zen problems hi stonebrake i need some help because my zen keeps freezing on me and won´t even charge! i reloaded all the latest firmware, recover tool, reset the player etc etc a few weeks ago and it worked fine, but no i get nothing from it not even a charge or blue light or anything. Its completely unresponsive even when attached to the computer. Do you have any ideas what i could do cos at the minute its useless! Cheers.

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  • 3 more comments 
  • BRENT12333 Aug 31, 2008

    To start new firmware now

  • beez_brianne Sep 20, 2008

    My MP3 is frozen on a song, if i plug it in to the computer it doesn't do anything if i try to go to menu's or change the song it won't let me and if i try turning it off it doesn't do anything.

  • miggydogg Dec 07, 2008

    my firmware was erased while connected to a wall charger and i have no clue how to reload the firmware can you assit me please the zen will not play anything and is stuck on the recovery mode but when i reboot or reload firmware nothing happens problem still persist. my emial address is miggydogg@hotmail.com

  • Anonymous Jan 03, 2009

    reloading firmware

  • Anonymous Mar 13, 2009

    how do i reload my firmware when i start it up it says error firmware problem.
    zen creative

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  • 167 Answers

It may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state). I had this exact same problem and that fixed it!

Also check out creative.com/support and look at their support forumns


Posted on Jul 15, 2008

  • Steve Stonebraker
    Steve Stonebraker Jul 20, 2008

    Troubleshooting



    How to enter the Zen’s Recovery Mode for Clean Up, Format All, Reload Firmware, and Reboot:



    1. With the Zen off, press and hold the "play/pause" button.



    2. Continue to hold until you perform Steps 3 and 4. If you accidentally release the button, start the procedure again.



    3. Gently push the end of a
    thin object (like a pin or straightened paperclip) into the Reset hole.
    You should be able to feel the release click of the button.



    4. Slide the On/Off/Lock switch towards the power button and hold until the boot screen appears on the display.



    The Recovery Mode screen appears, and four menu items are shown:



    Clean Up:
    A cleanup of the file system and database files takes place. All
    (uncorrupted) data should stay in tact. When the cleanup is complete,
    select Reboot. Your player restarts and starts rebuilding its music
    library. All files should remain intact unless they were detected as being corrupt.



    Format All: This will completely reset the Zen and remove all user stored files on it.



    Reload Firmware:
    This will prepare the Zen to accept a reload, new, or older firmware
    based on the specific firmware file you download and execute on a
    computer. Selecting this option will prevent your Zen from being able
    to boot, so make sure you have the firmware file on you computer and
    ready to load.



    Reboot: This will execute a soft reboot of the Zen's operating system.



    How to Clean Up, Delete Temp Files, and Reformat the Zen using Zen Media Explorer:



    1. Plug the Zen.

    2. Go to Zen Media Explorer.

    3. Select "Settings and Information".

    4. Select the "Tools" Tab.

    5. This page will show you the options to Clean Up, Delete Temp Files, and Reformat the Zen.



    (Warning: When reformatting, you will lose all files you put on the Zen)



    Before upgrading firmware:



    Most manufactures will tell
    you to not use a USB Hub in between their device and the computer
    during a firmware upgrade. The recommendations are usually to plug it
    into a USB port on the back of the computer. The issue they are trying
    to cut down on is the risk for some using a bus powered USB hub
    (especially with other USB devices plugged into it) instead of an
    externally powered hub. Bus powered hubs rely on the internal power
    source of the USB controller that has a max output current of 500mA.
    With other USB devices plugged into the computer, you may not get the
    max power requirement for the device you are trying to upgrade and
    could result in data corruption and possibly ruining your firmware. For
    the most part, you will probably be ok if you are using an AC powered
    hub, but why risk it.



    To be safe, I usually like to make sure the following are in order when upgrading firmware to:



    1. Make sure you already have
    a good, working connection with your Zen before attempting to reload or
    upgrade the firmware. This means that when you connect the Zen, make
    sure the Zen is being detected and its driver is loading in Device
    Manager without error. It should be listed under the category "Portable
    Devices". You should also be able to see the Zen listed under "My
    Computer" as an attached portable device. Verify this step can be
    critical especially when attempting to reload the firmware from within
    the Recovery Mode.



    2. If you ever do decide to
    reload the firmware from within Recovery Mode, it may be a good idea to
    at least try connecting the Zen to the computer while it is booted into
    Recovery Mode to make sure there are no connectivity or driver issues.
    When you reload the firmware from within Recovery Mode, the currently
    loaded firmware is erased to prepare for a new firmware load. (this is
    a failsafe option to use when the currently loaded firmware is
    suspected of being corrupt and preventing a reload). Doing this will
    prevent the Zen from booting regularly and will boot directly into
    Recovery Mode until a new firmware is loaded. This is why a good,
    working connection is critical and verifying it is so important.



    3. Make sure your Zen is
    plugged into a USB port on the back of the computer (one built onto the
    motherboard) to help ensure you are getting the proper power from the
    USB port.



    4. Do not use a USB hub of any kind due to possible power related issue that could interfere with the reload/upgrade.



    5. Unplug all unnecessary USB
    devices from the computer during the upgrade to help ensure no possible
    power reduction or interference to the Zen during the reload/upgrade.

    Please note: If you are still having trouble loading firmware, download, install, and use Creative's MP3 Player Recovery Tool. Make sure you follow their instructions here.



    Prerquisits before trying the possible fixes below:



    In the BIOS:



    - make sure that USB is enabled and assigning an IRQ to USB.

    - enable Legacy USB support if it was disabled. Disable it if it was enabled.

    - make sure no other USB devices are plugged in besides a keyboard and mouse.

    - even try disabling Power Management in the BIOS.



    Make sure both of these services are running and set to automatic:



    - Plug and Play

    - Windows Driver Foundation - User-mode Driver Framework



    Make sure you have disabled Power Management on all USB Root Hubs under Universal Serial Bus controllers in Device Manager:



    - Right click and select Properties for each USB Root Hub and then select the Power Management Tab.



    - Make sure the box is unchecked for "Allow the computer to turn off this device to save power".

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