Question about Lexmark X5470 All-In-One InkJet Printer
I recently bought Lexmark X5495 all in one printer, Message shows up on lcd:Downloading Application List then says Cannot Retrieve. Ive ticked it as an exception in the firewall settings, that hasn't helped, reinstalled the driver, that hasn't helped. I can still print, receive faxes etc. The problem comes in when I try to scan, and this is the ONLY reason I bought the machine. Lexmark South Africa, says they've never encountered the problem before... what now?
I had the same problem with my 4550 model. Lexmark now has two patches available (search their support database for "Cannot Retrieve Application List". The patches appear to be a batch file that replaces a file in the install directory. Once I applied both patches (document says you may only need the first) I was able to get it to work if I turned "off" the firewall. When the firewall is turned back on then "Cannot Retrieve...". Before applying the patches, turning off the firewall did not help.
Now that it works it's very cool. I select the system on the network, it shows me the application, I press color or BW, walk over to the computer and the application is open with the scanned image. Cool, yes - getting it to work was a major task of continuously searching the net for help.
Posted on Aug 04, 2008
If you Turn off the firewall at all( just to test), the scanner still not working? I had the same problem(Cannot retrieve list) Turn off firewall and, voila, it works very well. Now I have to find out which port/program in the exception list should be supplied.
Posted on Jan 27, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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