Question about Lexmark X5470 All-In-One InkJet Printer

3 Answers

Lexmark X5495 can't scan, Downloading application list

I recently bought Lexmark X5495 all in one printer, Message shows up on lcd:Downloading Application List then says Cannot Retrieve. Ive ticked it as an exception in the firewall settings, that hasn't helped, reinstalled the driver, that hasn't helped. I can still print, receive faxes etc. The problem comes in when I try to scan, and this is the ONLY reason I bought the machine. Lexmark South Africa, says they've never encountered the problem before... what now?

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  • hmmblahu Sep 18, 2008

    i have the same exact problem with my Lexmark [X5495] all-in-1. i can do everything BUT scan, i get this message saying it cannot retreive application list. the ppl in india say they canont do anything about it:[

  • ciaran-cor Nov 16, 2008

    I try to scan my document and it comes up on the printer cannot retrive application

  • dodgers1132 Nov 27, 2008

    when i try to use the scan on the all in one it says"cannot retrieve application list" and i don't know how to fix it

  • japss Dec 17, 2008

    Cannot retrieve application list.

  • Anonymous Dec 19, 2008

    i have the same problem and this solution douesn't help (i'm sorry to say) please help

  • MrsSnyder Dec 27, 2008

    I have a Lexmark X5470 all in one printer.Everything works on it but the scanner.When I try to use it, a message comes up that says "Cannot Retrieve Application List".

  • Anonymous Jan 21, 2009

    same here

  • Anonymous Mar 19, 2009

    i can print copy fax but cannot scan downloading application cannot retrieve

  • urbuttonlint Mar 29, 2009

    I have the Lexmark 5495 all-in-one and when I try to scan it says downloading application list. Then after a couple of minutes it says cannot retrieve application list. My firewall is off.

  • Anonymous Mar 31, 2009

    "Cannot Retrieve Application List"
    Lexmark's support site is useless.

  • Anonymous Apr 11, 2009

    Responds as printer but will not scan- keep getting "Downloading application list or cannot retrieve application list

  • Anonymous Apr 23, 2009

    i have the same issue


3 Answers

I had the same problem with my 4550 model. Lexmark now has two patches available (search their support database for "Cannot Retrieve Application List". The patches appear to be a batch file that replaces a file in the install directory. Once I applied both patches (document says you may only need the first) I was able to get it to work if I turned "off" the firewall. When the firewall is turned back on then "Cannot Retrieve...". Before applying the patches, turning off the firewall did not help.

Now that it works it's very cool. I select the system on the network, it shows me the application, I press color or BW, walk over to the computer and the application is open with the scanned image. Cool, yes - getting it to work was a major task of continuously searching the net for help.

Posted on Aug 04, 2008

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If you Turn off the firewall at all( just to test), the scanner still not working? I had the same problem(Cannot retrieve list) Turn off firewall and, voila, it works very well. Now I have to find out which port/program in the exception list should be supplied.

Posted on Jan 27, 2009

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Fiend your solution direct from Lexmark. Here is your solution

Lexmark X5495 can't scan, Downloading application  - 6741fae.jpg

Posted on Mar 02, 2009

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