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Google Interruption & Hotmail lock out.

Me and my girlfriend just recently bought a Gateway Quad Core Phenom computer about 4 months ago from Best Buy. We've had no problems with it up until about a month ago. We noticed that when we go to different websites, a Google page will appear and tell us that our search has found an error, or that no page exists. We know that is not true. This over time has gotten worse. We thought that by removing google from our computer, it would solve the problem, but Google is popping up again, and sometimes when we hit the back button to go to the previous page, it will redirect back to the error google page, not letting us surf the net. We personally don't like google now because of this and what's happening. Its very frustrating to be on a website, and then suddenly re-directed to a Google error page, for no reason. Any help is appreciated on that as to what is going on.
My second problem is hotmail. I, up until 2 weeks ago was able to use hotmail fine. Everything was fine, I looked at my messages, and signed out like normal. But for some reason, I am locked out of my hotmail account now. When I try and log in, it is telling me that I have entered a invalid email address, and or password. Which I know is not true because its the same email and password I've been using, and used not more the 1 day prior. I've tried to contact hotmail, but they do not talk to people over the phone, so im pretty much at a loss. I have important information in my hotmail that needs t be opened, but I can't get to it to see. Im locked out and its been like this for the past 2-3 weeks. I don't know what to do.
Please if anybody can help with these 2 matter's, contact me thru my girlfriends email. sarahmb_maybelle@yahoo.com My name is Brandon.

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  • PC Desktops Master
  • 1,314 Answers

Firstly, this is not a problem with google. You have spyware on your computer and it is popping up search engines and other things. This could also be affecting your hotmail account and it is possible that the spyware your computer is infected with swiped your hotmail address and password and has allowed someone to hack your account.

First, you need to make sure you have an active and up to date antivirus installed. If you do not, go to www.grisoft.com and download the free version of AVG 8.0. Install it and update it then run a complete scan and remove whatever it finds. Then you need a spyware scanner. Go to www.lavasoft.com and download the free version of adaware. Install it and update it then remove whatever it finds. This is a step in the right direction to get your computer back to operating normally again.

As far as your hotmail account goes, try and reset the password to your account. If that doesn't work, then contact their support team by email located on their website.

Thanks and please take a moment to rate as fixya. Thank you.

Posted on Jul 12, 2008

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SOURCE: MY AMD PHENOM QUAD CORE HEAT SINK FAN IS NOT

First, check for dust. Compressed air works to clean it out.
Second, if the fan is not spinning at all when the computer is turned on, make sure it's plugged in - a wire should connect somewhere
If neither of those work, you may just have to look into a replacement fan, at the least, or a new heatsink/fan assembly. Make sure you get one for AM3 (as Intel sockets - usually designated with a number like 775, 1136, etc. - are secured differently.) They can run from cheap to over $100.

Posted on Apr 22, 2010

cnavarro
  • 2460 Answers

SOURCE: Why is it that each time I surf the web, i get

This is probably going to take some time. Ignore everything it says and go to www.malwarebytes.com Download and run this program as a simple scan. Let it work, it is going to run for at least 30 minutes. Delete everything it finds.

Then turn off your computer and reboot. We have great luck at making that trojan stuff go away with the software and it's free.

Carl

Posted on Jan 13, 2010

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