Hello,
If new batteries did not fix the problem, then it means the problem is either from the remote or the unit/device.
Remote: Check the remote battery terminal, see if its not rust. Also, disassemble the remote, can check the connection between the terminal and the remote board, see if there is no disconnection of any kind.
If after checking and all seems well, then it means the remote is defective. To confirm, borrow a remote, test it with the unit/device. If it works, then it means you need to replace your remote. But if the remote you borrowed does not work, then it means the problem is from the unit/device and not the remote.
Unit/Device: There is a sensor in the unit/device that communicates with the remote. If this sensor is defective, the remote won't communicate with the unit/device..
The unit/device sensor might have loosed contact from inside or it maybe defective and need to be replaced.
So do the above troubleshooting and let me know if the problem is from the unit/device or remote. If problem is from the remote, you need to do a replacement. But if otherwise, let me knows as well.
Good luck.
Compliments of the season.
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