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right click my computer in the desktop click properties then hardware device manager expand sound audio & video controller you will see your sound driver if the driver is marked with yellow question mark reload the sound device driver and restart your system if there is no yellow question mark click start settings control panel double click sound and audio device in device volume move the slider to full and leave the mute unmarked and click OK
You need to install the audio driver which often doesn't automatically re-install when reloading the operating system.
Try installing MS office from SAFE MODE. This assumes you have a full version. Some PC's are delivered with a "trial" version that self destructs a fixed time after it is installed. OFTEN it prevents re-installation of the trial version as well.
Have you reloaded the motherboard drivers for audio after formatting? If not connect to the net, visit the manufacturers web-site and download the latest sound driver for your model after having selected the OS you are using. The sound is integrated sound built in the Motherboard, hence without the correct driver it will not work..........sodeep
Go into device manager to reload the sound drivers. Click on Start>right click My Computer>click Properties then click Hardware tab and Device Manager. Scroll down until you see your sound card device. Click on the plus sign, then right click on your device. Click up date driver. Reboot and it will be working,
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