This should work to perform a Manual Factory Data Reset.
1. Press and hold the Camera key down, then tap the On button.
2. Release the Camera key when advised.
3. A black screen appears, with green writing. At this stage press the Down volume key to select Recovery Mode.
4. An icon appears, showing a triangle containing an exclamation mark above a handset.
5. Slide open the keypad then press and hold the ALT key and tap the W key.
6. The handset will restart to complete the reset.
hope this helps
John
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